News : Zendesk Apps Marketplace Now Offers LiveOps Telephony Integration
Austin, TX October 13, 2015 -- LiveOps for Zendesk, the company’s newest integration, is now available in the Zendesk Apps Marketplace. This application combines LiveOps’ telephony capabilities with Zendesk’s cloud-based customer service software platform. Users will not only immediately benefit from increased productivity, but also their customers’ experience through smoother, faster service interactions.
Designed for improved agent productivity and customer engagement, the app features a variety of call management tools including intelligent skills-based inbound call routing; quick creation of call flow checklists; call-back capabilities for dropped calls; call transfer and conference capabilities; ongoing activity alerts; and dashboards for easy tracking. Calls can be recorded and agent performance monitored through comprehensive reporting.
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Published: Friday, October 16, 2015