News : Zendesk Brings the Power of Machine Learning to Customer Service
Sydney, Australia, July 14, 2016 -- Zendesk, Inc. (NYSE: ZEN) announced the launch of Automatic Answers, a feature powered by machine learning within Zendesk that helps customers solve their inquiries faster and enables businesses to have more efficient support teams.
"Zendesk continues to innovate its machine learning capabilities to help businesses provide effortless customer engagement," said Adrian McDermott, senior vice president of product development at Zendesk. "Automatic Answers’ predictive capabilities provide customers with the resources they need to solve their issue quickly, and helps businesses free up their agents to focus on inquiries that need a human touch."
Automatic Answers was developed by Zendesk’s Melbourne product team, who previously brought Satisfaction Prediction to market.
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, July 15, 2016