News : Zendesk Brings the Power of Machine Learning to Customer Service
Sydney, Australia, July 14, 2016 -- Zendesk, Inc. (NYSE: ZEN) announced the launch of Automatic Answers, a feature powered by machine learning within Zendesk that helps customers solve their inquiries faster and enables businesses to have more efficient support teams.
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"Zendesk continues to innovate its machine learning capabilities to help businesses provide effortless customer engagement," said Adrian McDermott, senior vice president of product development at Zendesk. "Automatic Answers’ predictive capabilities provide customers with the resources they need to solve their issue quickly, and helps businesses free up their agents to focus on inquiries that need a human touch."
Automatic Answers was developed by Zendesk’s Melbourne product team, who previously brought Satisfaction Prediction to market.
Posted by Veronica Silva Cusi, news correspondent
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