News : Zendesk Builds Dedicated Customer Engagement Application for Facebook Messenger
San Francisco, CA, USA, April 12, 2016 -- Zendesk, Inc. (NYSE: ZEN) announced Zendesk Message, a dedicated application built for businesses to address the unique characteristics of messaging and the growing demand for customer interactions within this channel. Integrated with the Messenger Platform, Zendesk Message combines the power of automated interactions with live support conversations in Messenger to quickly and efficiently assist customers.
"Messenger is more than just another support channel — it’s becoming the destination where customers can browse, buy and receive important information," "Today’s businesses must meet customers wherever they are and combine the personal touch of human interactions with the convenience of automated activities through bots," said Royston Tay, general manager of messaging at Zendesk.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Spring is excited to partner with Zendesk to incorporate human messaging as part of Spring’s Personal Shopping bot on Messenger," said Alan Tisch, co-founder and CEO of Spring. "Bots on Messenger are a prime example of how conversational commerce is developing, and Spring is thrilled to work with Zendesk to deliver users a shopping experience that seamlessly integrates automated personal shopping with best-in-class concierge customer support."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Wednesday, April 13, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...