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News : Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

#contactcenterworld, @Zendesk

San Francisco, CA, USA, March 4, 2020 -- Zendesk, Inc. (NYSE: ZEN) announced new, Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints. The modern set of offerings helps companies easily build positive, long-term customer relationships.

"Today’s digital-first customers expect real-time, ongoing and personalized communication with companies, especially on messaging apps and social media," said Mikkel Svane, Zendesk founder, CEO and chairman. "These high expectations are changing how businesses think about providing a modern customer experience. With our new Support and Sales suites, we are enabling companies to take a conversational approach to customer experience, regardless of channel."

"Our customers reach out to us across several channels, including email, chat and phone, and we want to make sure they're always able to connect on the channel they prefer," said Jonathan Bolton, SVP of Operations for video email marketing platform, BombBomb. "With Zendesk Support Suite, we're able to unify these channels in one place so that our support team can offer contextual, personal experiences, which has ultimately helped us boost our CSAT to 98 percent."

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Zendesk also announced that Support Suite now includes emerging social messaging channels powered by Sunshine Conversations, Zendesk’s recently launched conversational business platform. This allows companies to engage with customers and manage conversations on messaging apps such as WhatsApp, Facebook Messenger, Twitter Direct Messages, WeChat, and LINE, from one, unified agent workspace.

Today, Zendesk is also expanding to offer tools to sales representatives with the launch of the Zendesk Sales Suite which helps teams concentrate on growing pipeline, starting rewarding customer conversations, and closing more deals faster.

"After seeing customer success with Support Suite, we are excited to introduce Sales Suite to companies’ sales teams," said Adrian McDermott, President of Products, Zendesk. "The way customers buy has changed, and it is time for our sales process to change along with it. We thoughtfully paired these core sales tools to remove the difficulties of traditional, cumbersome sales software and create an easy, yet powerful solution for sales reps to unite all browsing, prospecting and purchasing experiences."

Zendesk Support Suite and Sales Suite are available starting today.

#contactcenterworld, @Zendesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, March 6, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

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