News : Zendesk Introduces Collaborative, Native Support for Microsoft Office 365 Groups
San Francisco, CA March 31, 2016 -- Zendesk Inc. (NYSE: ZEN) announced it has launched a customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations within an organization to resolve customer issues more efficiently. Building upon the existing Zendesk and Microsoft collaboration, the new integration (called Office 365 Connectors) empowers customer service reps, sales teams, product, finance and engineering departments to easily collaborate around customer inquiries with a new streamlined workflow, and without ever leaving Office 365.
"In this era of increasingly complicated relationships, companies are dedicated to finding all solutions to efficiently resolve customer inquiries," said Billy Robins, Director of Technology Alliances at Zendesk. "Our integration with Microsoft Office 365 Groups enables organizations to collaborate internally to quickly find solutions, and then use Zendesk– a platform they already use–to communicate externally with their customers."
"Providing greater degrees of collaboration and exchange in the workplace guides our work at Microsoft," said Rob Howard, director, Office 365 Ecosystem, Microsoft. "This new integration provides customers with the productivity of Microsoft and the flexibility of Zendesk."
Posted by Laura Collins, Editorial Management
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Published: Tuesday, April 5, 2016