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News : Zendesk Introduces Collaborative, Native Support for Microsoft Office 365 Groups
San Francisco, CA March 31, 2016 -- Zendesk Inc. (NYSE: ZEN) announced it has launched a customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations within an organization to resolve customer issues more efficiently. Building upon the existing Zendesk and Microsoft collaboration, the new integration (called Office 365 Connectors) empowers customer service reps, sales teams, product, finance and engineering departments to easily collaborate around customer inquiries with a new streamlined workflow, and without ever leaving Office 365.
"In this era of increasingly complicated relationships, companies are dedicated to finding all solutions to efficiently resolve customer inquiries," said Billy Robins, Director of Technology Alliances at Zendesk. "Our integration with Microsoft Office 365 Groups enables organizations to collaborate internally to quickly find solutions, and then use Zendesk– a platform they already use–to communicate externally with their customers."
"Providing greater degrees of collaboration and exchange in the workplace guides our work at Microsoft," said Rob Howard, director, Office 365 Ecosystem, Microsoft. "This new integration provides customers with the productivity of Microsoft and the flexibility of Zendesk."
Posted by Laura Collins, Editorial Management
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More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Tuesday, April 5, 2016