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News : Zendesk Introduces New Partner Program to Improve Customer Engagement

#contactcenterworld, @Zendesk

New Delhi, India, Oct, 2019 -- Zendesk, Inc has announced a new Zendesk Partner Program to provide the skills, tools, and support for Zendesk’s global ecosystem of partners need to help their customers deliver a better customer experience. The Zendesk Partner Program can be tailored to meet the needs of partner’s different business models, offering the flexibility to support partners as their businesses evolve.

"Customer expectations are at an all time high, and we do our best work helping our customers meet their customer’s expectations when we work hand in hand with our partners. We recognise that significant evolutions are underway in the traditional partner model, and we look forward to growing our partner ecosystem and helping our partners deliver better customer experiences," said Ricardo Moreno, Vice President Worldwide Partners at Zendesk.

Sandie Overtveld, Vice President, APAC at Zendesk said, "The Indian market is very competitive when it comes to the software sector, and is a key market for Zendesk having seen healthy growth since our launch three years ago. This program is good news for the partner ecosystem, which has played a key role in our success. The launch of the Zendesk Partner Program is an ongoing commitment to our partners and customers that will build an ecosystem to ensure a more seamless transfer of knowledge and better customer experience all round."

"India has emerged as a strong contender in Zendesk’s 10 fastest growing markets globally. The new Partner Program will help us strengthen our relationships with our partners in the region by facilitating the ease of exchanging skills and expertise across the table. It will also accelerate our momentum towards our goal of becoming a $1 billion company next year," said KT Prasad, Country Sales Director, Zendesk India.

"Partners are looking for vendors that are easy to do business with and show them the best path to profitability. Zendesk gets it, and created its new program with all the right elements that nail these two critical aspects," said Kevin Rhone, Director of Channel Acceleration at The Enterprise Strategy Group.

"As a long standing partner, we look forward to accelerating our investment in Zendesk based on this major step forward with the new program and the mutual success it promises," said Bruno Stuchi, CEO at Aktie Now, a consulting company that supports business innovation and growth through strategy, processes, technology, and people.

"Zendesk’s robust partner program is designed in a way that helps new partners like us get up and running quickly. The flexibility, support, and ready-to-use resources available through the program are already helping us grow our business," said Fred Walters, Chief Innovation Officer at iTalent Digital, a global woman- and minority-owned digital consulting and software engineering company.

#contactcenterworld, @Zendesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.in


About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - Understand the Processes And The Culture

Read today's tip or listen to it on podcast.

Published: Monday, October 21, 2019

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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