Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 10 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Zendesk Invests in Manila; Opens New APAC ‘Customer Experience Hub’

#contactceterworld

Manila, Philippines, February, 2017 -- Zendesk, Inc. (NYSE: ZEN) announced the launch of a new office in Metro Manila providing capacity for over 200 people, creating a ‘Customer Experience Hub’ for the APAC region.

Zendesk chose Manila as its regional customer experience hub because of the access to a local pool of highly skilled, technical talent with strong English language ability. The local employees provide highly technical support and are part of a global team enhancing customer experience around the clock.

"The launch of the new office in Manila shows our commitment to grow in what is an important market for us for both customer experience and sales," said Mikkel Svane, founder and CEO, Zendesk. "We’re expanding into a space four times bigger than our previous location, with double the seats, in a unique and sustainable tower in Metro Manila. This investment also means we are able to contribute to local job creation."

Ring2 Dashboards & Wallboards Free Trial

The new office is located at 30th floor of Bonifacio Global City in Net Park Building, a 48-story green and sustainable corporate tower in Metro Manila. It measures over 2,200 square meters and, with the increased capacity of the office, provides Zendesk’s Manila team the opportunity to continue to grow.

As part of the office opening, Zendesk also launched the Zendesk Neighbor Foundation in-region partnering with Hands on Manila, an umbrella organization that works to connect volunteers with a variety of nonprofit organizations.

"CSR is a key part of Zendesk’s culture. The launch of the Manila chapter of the global Zendesk Neighbor Foundation continues our commitment to supporting the communities in which we operate," said Tiffany Apczynski, VP public policy and social impact, Zendesk. "This year, the Zendesk Neighbor Foundation is planning to give approximately 4,000,000 PHP in grants in Manila, and the local team has committed to 1,000 volunteer hours to support local causes."

Modeled after Zendesk’s CSR program at its San Francisco headquarters, the Manila community volunteer hour commitments will focus on charities that promote workforce development and technical literacy; and improve education and professional development for underserved youth.

#contactceterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Zendesk


About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, February 28, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =