News : Zendesk Launches SMS Channel to Enable Personalized Customer Service
San Francisco, CA, USA, May 11, 2016 -- Zendesk, Inc. (NYSE: ZEN) announced a new native SMS support channel, enabling businesses globally to receive and respond to texts from their customers within Zendesk.
"SMS isn’t new, but the rise of on-demand services and an increasingly mobile customer base makes this channel important for businesses," said Ryan Nichols, general manager of Zendesk Voice. "SMS lets businesses connect with their customers wherever they are in an extremely personal way. At Zendesk, we’re constantly adding emerging channels so businesses can meet the support needs and expectations of today’s consumer."
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Thursday, May 12, 2016