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News : Zendesk Marketplace Lists UJET’s Enterprise-Grade Contact Center Solution

#contactcenterworld, @UJETco, @Zendesk

San Francisco, CA, USA, Sept 1, 2020 -- UJET Inc., a cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace. By joining the marketplace as a Zendesk Talk Partner, UJET makes it even easier for Zendesk partners to deploy UJET preconfigured with Zendesk connectors so customers can seamlessly integrate UJET’s real-time data and patented Smart Actions into its contact center technology stack.

"The combined power of Zendesk’s service-first CRM platform and UJET’s elegant contact center platform will empower businesses to reliably deliver enriched, personalized customer experiences at scale," said Norman Gennaro, President of Sales, Zendesk. "We’re excited to have UJET join the Zendesk Marketplace."

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COVID-19 and the shift to remote work have accelerated the demand for tightly integrated CRM and CCaaS solutions which can help transform experiences and increase customer satisfaction even as businesses decentralize operations.

"Today’s digital-first consumers expect real-time, personalized experiences across modern communication modes and channels, like smartphones and mobile apps. So businesses must not only tightly integrate their CRM and contact center platforms but also unify and enhance the data in ways that weren’t possible before the smartphone era," said Vasili Triant, Chief Business Officer, UJET. "We’ve worked very closely with Zendesk to federate customer data and equip customer service teams with visualizations and context that enable state of the art personalization for multimodal customer experience. Our addition to their Marketplace is just another step forward in delivering this innovation quickly and at scale for our joint customers and partners."

#contactcenterworld, @UJETco, @Zendesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About UJET:
Company LogoUJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
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About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Thursday, September 3, 2020

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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