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News : Zendesk Named a Strong Performer in Customer Service Solutions
San Francisco, CA, USA, Jan 5, 2016 -- Zendesk, Inc. (NYSE:ZEN) was positioned by Forrester Research as a Strong Performer in The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015.
This Forrester Research report evaluates customer service solutions for midsize organizations, and noted that vendors primarily target these solutions at teams with hundreds of customer service agents or fewer who support inquiries over a breadth of voice, digital, and social communication channels. These solutions are predominantly SaaS solutions, offering a rapid time-to-value. Forrester Research noted that Zendesk has started to win multi-thousand agent deals.
Zendesk scored among the top three in Market Presence. Forrester Research gave Zendesk the highest scores possible in Product Strategy and Number of live installations, and tied for having the highest score in Business intelligence.
"Zendesk is the new face of customer service and in our opinion our position as a Strong Performer in this Wave confirms Zendesk as the ‘Innovator's Choice’ for customer service leaders that execute differently than a decade ago," said Marcus Bragg, SVP of Worldwide Sales and Customer Success, Zendesk.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Wednesday, January 6, 2016