News : Zendesk Recognized as a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center
San Francisco, CA, USA, May 29, 2018 -- Zendesk, Inc. (NYSE: ZEN) announced that for the third year in a row, Gartner Inc. has named the company a Leader in the Magic Quadrant for the CRM Customer Engagement Center.
Zendesk believes it was recognized for its overall value proposition, ease of set-up, usability, API integration and rapid adoption.
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According to the report, "Customers are demanding consistency of treatment when self-service escalates to assisted service. In turn, application leaders will demand that vendors provide channel synchronization, better use of AI, team collaboration, contextual knowledge and event-centric treatment."
"Companies looking to the future understand the increasing importance of designing seamless customer experiences," said Adrian McDermott, President of Products at Zendesk. "We feel that our placement in the Gartner Magic Quadrant is a reflection of the growing number of organizations that are investing in flexible, scalable software to deliver on this promise."
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, May 30, 2018
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