News : Zendesk Recognized in the Leaders Quadrant for 2017 Gartner Magic Quadrant
San Francisco, CA, USA, May 11, 2017 -- Zendesk, Inc. (NYSE: ZEN) was positioned by Gartner, Inc. in the "Leaders" quadrant in their May 8, 2017 Magic Quadrant for the CRM Customer Engagement Center report.
"We’re helping organizations of all sizes not only support their customers but also build better, long-term relationships with them," said Mikkel Svane, Zendesk founder and CEO.
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According to the report, "By 2019, over 85% of new packaged customer service and support software will be delivered on a cloud-based model, and SaaS will emerge as an essential selection factor for CRM customer engagement centers in all geographies and for all but the most complex processes."
"We think this report reflects the urgent and global business need to engage and support the customer throughout the customer lifecycle, and across multiple interaction channels," said Bryan Cox, Chief Revenue Offices at Zendesk. "By using Zendesk, companies gain a competitive advantage and the ability to scale, evolve and innovate."
#contactcenterworld, @Zendesk, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, May 12, 2017
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