News : Zendesk Simplifies Phone Support with New Voice Offering
San Francisco, CA, USA, Dec 10, 2015 -- Zendesk, Inc. (NYSE:ZEN) announced the general availability of Advanced Voice, an enhanced version of its phone support offering, embedded directly into Zendesk’s cloud-based contact center.
"Our customers were keen to offer the Zendesk experience across all their support channels, including the ability to escalate the more complex questions to live agents for a human conversation," said Matt Price, SVP, Emerging Businesses and Corporate Marketing at Zendesk.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Fix It Until You Know The Full Story
More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, December 11, 2015