News : Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations
San Francisco, CA, USA, Sept 15, 2016 -- Zendesk, Inc. (NYSE: ZEN) announced a new integration that lets businesses engage with customers on nontraditional support channels. Static reviews, comments and messages can now become dynamic two-way engagement opportunities that let companies easily connect with customers. Businesses on Amazon, eBay, and Trustpilot are already successfully managing these types of interactions within Zendesk.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"The future of customer service is immersing both service and engagement into the overall customer experience," said Adrian McDermott, senior vice president of product development at Zendesk. "Zendesk is strengthening the relationship between businesses and their customers by embedding customer service into the right places at the right time — and on any channel."
"Companies using Zendesk’s integration to respond to Trustpilot reviews are communicating with their customers more efficiently than ever before," said Niklas Stephenson, head of global data products at Trustpilot. "With Zendesk, companies can now listen to their customers everywhere they are online."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Check Your Number
More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Tuesday, September 20, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...