News : Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations
San Francisco, CA, USA, Sept 15, 2016 -- Zendesk, Inc. (NYSE: ZEN) announced a new integration that lets businesses engage with customers on nontraditional support channels. Static reviews, comments and messages can now become dynamic two-way engagement opportunities that let companies easily connect with customers. Businesses on Amazon, eBay, and Trustpilot are already successfully managing these types of interactions within Zendesk.
"The future of customer service is immersing both service and engagement into the overall customer experience," said Adrian McDermott, senior vice president of product development at Zendesk. "Zendesk is strengthening the relationship between businesses and their customers by embedding customer service into the right places at the right time — and on any channel."
"Companies using Zendesk’s integration to respond to Trustpilot reviews are communicating with their customers more efficiently than ever before," said Niklas Stephenson, head of global data products at Trustpilot. "With Zendesk, companies can now listen to their customers everywhere they are online."
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Tuesday, September 20, 2016