News : Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships
San Francisco, CA, USA, Oct 24, 2017 -- Zendesk (NYSE: ZEN) is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.
This week at Relate Live, a customer relationship event, Zendesk is celebrating the launch of new enterprise solutions and AI powered self-service. These products are already supporting a variety of enterprise customers.
"Companies are under tremendous pressure to provide differentiated support to drive customer growth and retention," said Adrian McDermott, President of Products at Zendesk. "Enterprises don’t have time for months of integrating, so Zendesk created a complete solution to allow immediate results, empowering agents around the world to reach expectations of the modern customer."
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Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Zendesk
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Wednesday, October 25, 2017
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