News : Zendesk’s Growth Rate Highest of Top 20 CRM Vendors
San Francisco, CA, USA, June 2, 2016 -- Zendesk announced it has the highest revenue growth rate* of the top 20 vendors in the Gartner report, "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2015," published on May 12, 2016.
Gartner’s CRM market research includes the market segments of customer service and support (CSS), sales, marketing, and digital commerce platforms. According to Gartner’s estimates*, Zendesk’s revenue growth rate for 2015 was more than quadruple the average revenue growth rate of the top 20 CRM vendors for 2015.
The CSS market includes the following subsegments: Customer engagement center (CEC), customer engagement workforce optimization (WFO) and field service management. According to the report, "The CEC subsegment reflects the slow emergence of globally scalable, consumer-facing customer support applications in a multitenant cloud model. Consequently, many CIOs will favor an emphasis on CRM applications and projects for self-service, mobile, social engagement and real-time analytics."
* Based on Gartner’s estimate of 2015 total worldwide software revenue.
Posted by Veronica Silva Cusi, news correspondent
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Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, June 3, 2016