News : Zenith Education Group to Close Thornton Call Center
Denver, CO, USA, Sept 21, 2015 -- Zenith Education Group, which runs Everest College, will close the school's Aurora campus as well as a student-contact center in Thornton.
ECMC Group, Zenith's parent, notified the state that it plans to let go of 137 workers at its call center in Thornton starting Dec. 1. About 150 workers are currently at the center, which will close, said Shannon Creamer, a spokeswoman for the Minnesota company.
Zenith will also fold the Aurora school, which has 150 students, into the Thornton campus, which has 170 students, at the end of the year.
"Zenith made the decision to consolidate the two campuses and close the contact center as a result of a decline in student population," Creamer said. "Most of the employees at the Aurora campus will transfer to the Thornton facility."
Only a few positions in Aurora will be eliminated, and that those employees will receive a compensation package, she said.
The bulk of workers being let go — 102 in total — are student information specialists who handle calls from students, according to a filing with the Colorado Department of Labor and Employment.
The remainder include 10 call center supervisors and a variety of support staff at the call center, which is located at 400 E. 84th St.
Zenith back in May informed the state that it was letting go of about 130 call center workers at the same facility, which at one point had more than 300 workers.
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Creamer said enrollments at the two schools began dropping before Zenith acquired the locations from Corinthian Colleges in December.
Corinthian faced allegations of faking job placement numbers and altering grades and attendance numbers and filed for bankruptcy protection in April, shuttering locations of its Everest and WyoTech campuses.
The school was targeted as part of a probe into the larger problem of rising student loan defaults at for-profit vocational schools and colleges where students paid hefty tuition bills for degrees and certification that had limited value in the job market.
Zenith has lowered tuition at Everest, phased out ineffective programs and worked to boost job placements for its graduates, Creamer said.
Posted by Veronica Silva Cusi, news correspondent
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Zenith Education Group is a nonprofit provider of career school training.
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