News : Zimbabwe Sitting on More Than US$100M of Call Centre Money
Harare, Zimbabwe, Sept, 2019 -- Zimbabwe stands to gain more than US$100 million if the government invests in creating a conducive environment for Business Process Outsourcing (BPO) expert and Executive Secretary of Contact Centre Association of Zimbabwe (CCAZ) Rinos Mautsa has said.
Mautsa, who leads a BPO conference to be attended by international call centre players in Harare, said that Zimbabwe could be a hub of call centres if government incentivises foreign players who show intent to invest.
"We are seated on 6 000 in terms of employment; our target for the next three years is 30 000 employees.
"In terms of the foreign direct investment and service exports, that is the receipts that we stand to gain, is over US$100 million which is substantial in terms of what we are going through as a nation.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"We need government to incentivise international investors and capacitate players who are already in the industry," said Mautsa.
"If we are to look at Zimbabwe right now without taking into consideration the current challenges we are going through, we have the capacity to be a BPO giant."
Currently, Zimbabwe has over 36 Contact Centres in the telecommunications, insurance and banking sectors.
Some four players are servicing international markets with Econet Wireless launching Omni Contact as a Call Centre subsidiary to service the American and European market.
Added Mautsa, "It is a low hanging fruit and it is a good opportunity to generate foreign currency and create employment."
The Phillipines and India are some of the countries that have been making millions from servicing European and American states through the setting up of Call Centres for European companies in their area.
Zimbabwe’s sector has failed to pick up pace although it has risen from an initial 50 employees in 2011 to 6 000 currently.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - System Considerations
More Editorial From Contact Centre Assoc. of Zimbabwe
About Contact Centre Assoc. of Zimbabwe:
Contact Centre Association Of Zimbabwe (CCAZ) is a non-profit making national body focused on uniting the Zimbabwe contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe.
Published: Thursday, September 5, 2019
2020 Buyers Guide Knowledge Management
Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.
Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
PH: +441279 5555 80