News : Zimmer Partners to Deliver Improved Customer Experience with Servion
Servion Global Solutions, a global provider in customer interaction management (CIM) and contact centre management (CCM) technology solutions, has partnered with Cisco Systems to design and implement a unified communications (UC) solution for Zimmer Holdings. Zimmer, a worldwide provider in musculoskeletal health care, that designs and develops orthopaedic reconstructive, spinal and trauma devices, dental implants, and related surgical products.
Servion will assist Zimmer in upgrading from its existing platform to the newer Cisco(R) Unified Communications, release 10, with added and enhanced features and functionalities. This will enable employees with more efficient technologies in place so as to be able to work and serve customers better.
Roy Lim, Associate Director, Regional IS, Zimmer, said, "Our employees are our internal customers, and we have a firm belief that well equipped and motivated employees will deliver high-quality customer service to our external customers. Managing and improving the employee experience enables productivity and is critical to the success of our business. We are pleased with the service delivery provided by Servion and look forward to further upgrading the other APAC clusters to provide a consistent customer experience across the region."
The Singapore cluster is expected to be upgraded in the first phase, followed by the Australia cluster.
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Servion Global Solutions (Servion), a specialist in the Customer Interaction Management (CIM) domain, is a fast growing company with a global clientele of more than 400 customers in 41 countries and with over 1000 installations. Operating in a market that is estimated to grow to $2.6 billion by 2008 (Source: Datamonitor), Servion takes a consulting led approach to optimize customer interaction for its clients.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, May 5, 2015