* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @_zingtree, @ttec_com
San Francisco, CA, USA, Oct 25, 2022 -- Zingtree, a conversational workflow software that turns every contact center agent into an expert, is pleased to announce its partnership with TTEC Digital, a business segment of TTEC Holdings, Inc., a global digital customer experience (CX) technology and services provider for end-to-end, digital CX solutions, to further its mission to elevate contact center agent productivity.
With the customer experience playing a pivotal role in business performance, companies recognize that they need to offer best-in-class service and support to ensure that they remain on competitive ground. The partnership between Zingtree and TTEC Digital empowers TTEC’s enterprise clients to become more agile, as they’ll no longer need to wait for IT release cycles or CRM administrators to make changes. It also eliminates the heavy lift of custom code within TTEC’s Real Play™ agent training program and introduces new levels of flexibility and repeatability.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"TTEC Digital serves large enterprises that seat thousands of agents, many of whom are impacted by the great resignation and a tight labor pool. Zingtree will now allow TTEC Digital clients to ramp up contact center agents quicker and give them the resources they need to be experts in their role," said Chris Swan, VP of Partnerships at Zingtree.
"Everyone is looking for improvements in agent ramp time, average handle time, first call resolution, and adherence to compliance," said Ryan Swanger, Senior Vice President at TTEC Digital. "Zingtree brings innovative technology to tackle these pervasive challenges. This is a game changer for us to provide an even more holistic solution for our clients. With Zingtree, we can provide conversational workflows that integrate into the CCaaS and CRM platform to enable agents to work from a single pane of glass."
#contactcenterworld, @_zingtree, @ttec_com
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com
About Zingtree:
Zingtree was developed to empower companies to give their customers a quick, efficient and intelligent way of getting answers quickly. By providing a simple, yet powerful way for companies to create, refine and embed interactive decision trees and troubleshooters, Zingtree’s services are at the heart of any company-to-consumer interaction. Originally designed to streamline customer support funnels, Zingtree’s clients also include product teams seeking to gain deeper insight into user behavior, sales and marketing teams looking to qualify leads, call centers, and more.
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Thursday, October 27, 2022
| 2.) |  Smith Corona Headsets 3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing |
| 3.) |  Plantronics Jabra Sennheiser |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall