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News : Zingtree Announces Call Center Agent Scripting with New App

#contactcenterworld, @_zingtree
San Francisco, CA, USA, April 14, 2015 -- Zingtree, a provider in creating tools to build interactive decision trees for streamlining customer support, announces the immediate availability of Zingtree Agent Scripting for call centers.

Expanding on Zingtree’s core functionality of providing streamlined support through custom question-and-answer style decision trees, the Agent Scripting solution also offers new functionality, including detailed analytics on ticket process, simplified per-agent pricing, persistent state of the script across multiple calls and agents, and other tools for improving agent effectiveness.

#contactcenterworld, @_zingtree

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

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  • ListenTrust Wins Gold for Best Contact Center and Best Contact Center Sales Professional
  • ContactCenterWorld.com announces winners of the 2017 AMERICAS Top Ranking Performers Conference and Awards.
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About Zingtree:
Zingtree was developed to empower companies to give their customers a quick, efficient and intelligent way of getting answers quickly. By providing a simple, yet powerful way for companies to create, refine and embed interactive decision trees and troubleshooters, Zingtree’s services are at the heart of any company-to-consumer interaction. Originally designed to streamline customer support funnels, Zingtree’s clients also include product teams seeking to gain deeper insight into user behavior, sales and marketing teams looking to qualify leads, call centers, and more.
         

Published: Wednesday, April 15, 2015

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