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News : Zingtree Announces Call Center Agent Scripting with New App
San Francisco, CA, USA, April 14, 2015 -- Zingtree, a provider in creating tools to build interactive decision trees for streamlining customer support, announces the immediate availability of Zingtree Agent Scripting for call centers.
Expanding on Zingtree’s core functionality of providing streamlined support through custom question-and-answer style decision trees, the Agent Scripting solution also offers new functionality, including detailed analytics on ticket process, simplified per-agent pricing, persistent state of the script across multiple calls and agents, and other tools for improving agent effectiveness.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
Zingtree was developed to empower companies to give their customers a quick, efficient and intelligent way of getting answers quickly. By providing a simple, yet powerful way for companies to create, refine and embed interactive decision trees and troubleshooters, Zingtree’s services are at the heart of any company-to-consumer interaction. Originally designed to streamline customer support funnels, Zingtree’s clients also include product teams seeking to gain deeper insight into user behavior, sales and marketing teams looking to qualify leads, call centers, and more.
Published: Wednesday, April 15, 2015