News : Zimbabwe National Water Authority Launches Call Centre
Harare, Zimbabwe, April 1, 2016 -- The Zimbabwe National Water Authority (ZINWA) is, with effect from 1 April, 2016 and in line with its Client Service Charter and Customer Care Policy, launching a Call Centre with a view to provide standardised, streamlined and uniform service for clients. This positive development- which marks a new chapter in the implementation of the authority’s customer relations policy — comes at a time when the authority has adopted a broad strategic thrust aimed at turning ZINWA into a modern customer centric organisation.
The ZINWA Call Centre will be responsible for both inbound and outbound calls meaning that customers can call in to report problems, register complaints or make compliments while the authority’s friendly and competent Call Centre agents will, where necessary, call consumers back advising them of the progress or outcome of their complaints.
Unlike in the past when clients seeking information on water management or any issues relevant to the water sector were often asked to physically visit their nearest ZINWA offices, the Call Centre is expected to and will most likely plug this age old communication gap.
It will provide a more convenient, efficient and readily available complaints handling system which, if fully utilised, can go a long way in enhancing sustainability in water management.
As the ZINWA Call Centre is being launched, the Authority reiterate its commitment to improve the overall performance and effectiveness of its customer care function and as indicated above, consumers are encouraged to fully utilise this information hub in order to improve their understanding of the water sector in general and the roles and responsibilities of ZINWA in particular.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, April 4, 2016
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