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News : Zipari Launches Mobile App to Enhance Customer Experience with Health Insurers

#contactcenterworld, @ziparico

Brooklyn, NY, USA, May 7, 2018 -- Insurance software startup Zipari announced the launch of its member Mobile App. Health insurance carriers will benefit from features that aid health plans in driving member retention and increasing member satisfaction through their mobile devices. The Mobile App is available to carriers and their members to download for smartphones and tablets.

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Health insurers will now be able to continue to enhance the member onboarding experience with biometric login verification, reduce administrative costs with chat-bots that guide members through a self-service user interface, help members find doctors and hospitals with integrated geo-location, and drive wellness initiatives.

"Our goal was to provide our health insurance clients with the ability to swiftly respond to member needs while at the same time making it more convenient for members to interact with their insurers," said Mark Nathan, CEO and founder of Zipari. "The native iOS and Android Mobile App builds on top of Member Portal features, encouraging self-service directly from your phone at the moment of convenience. The app further leverages our Customer Experience Engine, a platform that provides real-time visibility into the member experience, to empower insurers and their members with personalized, actionable insights based on demographic, clinical and behavioral data."

#contactcenterworld, @ziparico

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Zipari:
Company LogoBased in Brooklyn, New York, Zipari, is a technology startup that develops products for health insurance carriers to engage with consumers in new and innovative ways. Zipari now serves more than 10 million members via their payer customers. Their products provide real-time insights at every touchpoint, delivering a breakthrough consumer experience.
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Today's Tip of the Day - Loyalty Versus Satisfaction

Read today's tip or listen to it on podcast.

Published: Tuesday, May 8, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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