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News : Zipari Launches the Superior Member Experience Solution

#contactcenterworld, @ziparico

Brooklyn, NY, USA, Aug 18, 2020 -- Zipari, the company behind consumer experience platform built specifically for health insurance, is excited to announce its Superior Member Experience Solution. This member-centric offering provides health insurance plans with customer experience (CX) technologies that modernize the CX journey across Medicare, Individual, and Group market segments.

Powered by CX Engine, Zipari’s Superior Member Experience Solution brings together seven fully integrated Zipari products – Member Portal, Mobile App, Service Bot, CX Engagement Hub, Member Service Center, Member 360, and Recommendation Assistant – into one comprehensive out-of-the-box solution for healthcare payers. 

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"A superior consumer experience is a differentiator in any industry, but in healthcare, you can see the real impact it has, not just on the individual, but on overall population health and costs," said Mark Nathan, CEO and Founder of Zipari. "Our Superior Member Experience Solution was constructed with both the health plan and member in mind. It keeps members engaged by empowering them to take ownership of their health through optimized self-service features, and reduces overall costs for members while improving ROI for payers."

"Because of our ability to rapidly develop the latest CX technologies and our native understanding of the health insurance industry," Nathan continues, "we’ve been able to develop and assemble a collection of products that no other platform company can offer payers. Our Superior Member Experience Solution is a human-centered, API-first solution that is continuously updating and evolving to meet the ever-changing needs of each member. At the same time, it improves the health plan’s ability to enhance the member experience, influence positive health behaviors, and increase operational efficiencies. The result is improved ROI for the health plan while improving member health and reducing expenses for members."

#contactcenterworld, @ziparico

Posted by Veronica Silva Cusi, news correspondent

About Zipari:
Company LogoBased in Brooklyn, New York, Zipari, is a technology startup that develops products for health insurance carriers to engage with consumers in new and innovative ways. Zipari now serves more than 10 million members via their payer customers. Their products provide real-time insights at every touchpoint, delivering a breakthrough consumer experience.
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Today's Tip of the Day - Train In Sensitivity

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Published: Thursday, August 20, 2020

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2020 Buyers Guide Translation Services

Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

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