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News : Ziqitza Healthcare Limited has Enabled Live Tracking of 108 Ambulances Through an SMS

#contactcenterworld

Bhopal, India, Aug 23, 2021 -- Ziqitza Healthcare Ltd., the operator of the integrated 108 ambulance service in Madhya Pradesh has introduced alatestlive tracking systemof ambulances to provide efficient services to the people of Madhya Pradesh. An SMS will be sent to the caller as soon as an ambulance is allocated and the user can live track the ambulance and call the driver directly. This will help streamline ambulance services and helppatrons have access to all driver details and location and avoid calling the call centre several times during the waiting period.

On this occasion, Mr. Jitendra Sharma, Project Head, Ziqitza Health Care Ltd, "We have showcased our commitment to serve the people of Madhya Pradesh time and again andthis isyet advancement in our services. We introduce this with a missionto provide efficient medical assistance to the people of the state and plan to reduce the response time by 10 %. The State Government’s support has been tremendous in our journey here and we are extremely thankful for their continued support. We are proud of our contribution and will continue to strive to provide global standards of EMS to not only MP but all the states that we operate in."

ZHL has brought about a significant overhaul in the way emergency services run in the State. Dial 108 EMRS service is a 24×7 toll free helpline number, where accident victims and pregnant women can call for assistance. The company also, conducts first responder programs on a regular basis in order to increase awareness of the 108 helpline number and also to equip the people so that they deal with medical emergencies in a better manner.Similar thoughts were voiced by Ziqitza Rajasthan.

Ziqitza Healthcare Limited (ZHL), the organization behind 108 ambulance service providers in Madhya Pradesh – has been working dedicatedly 24×7 to ensure that patients are transported safely from home to hospital and vice versa. 

108 ambulances have been working dedicatedly to help patients across the state in reaching the hospital on time and also ensuring safe transfer of the patients back home post-recovery. The additional feature of live tracking of the ambulances via ambulances especially in rural belt will enable faster and better accessibility to primary healthcare to people.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://theindiasaga.com


About Ziqitza Healthcare Limited:
Company LogoZiqitza Health Care Limited provides emergency medical services for all in India.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Share the Experience

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Published: Tuesday, August 24, 2021

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2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
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*Detailed “End to End’ Audit Trail and Perfor...
(read more)

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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

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InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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