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News : Ziqitza Healthcare Ltd Inaugurates New Call Centre

Bhopal, India, Feb 20, 2020 -- Ziqitza Healthcare Ltd (ZHL), inaugurated its new call centre at Capital Mall, Bhopal on Wednesday. Minister of State for Health & Family Welfare, Tulsiram Silawat, graced the occasion.
 
The new call centre has faster and better facilities with seating capacity with an increased seating capacity from 100 to 145 seats.
 
The new Call Centre boasts of PRI lines with 360 channels as opposed to the earlier 270 channels, eight servers that can cater to more calls. With the new servers 180 calls can be attended simultaneously, enabling servicing of more emergencies.

 
The new GPS systems are enabled with alerts to control in case of any on-field emergencies and the monitoring team has been upgraded to improve operational efficiency.
 
On the occasion of the inauguration, Jitendra Sharma, Project Head, Ziqitza Healthcare Ltd also expressed his views.
 
 
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailypioneer.com

About Ziqitza Healthcare Limited:
Company LogoZiqitza Health Care Limited provides emergency medical services for all in India.
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Friday, February 21, 2020

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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