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News : Ziqitza Healthcare's Helpline Handled over 16.30 lac Calls Since March 2020

#contactcenterworld

Bhubaneswar, India, Sept, 2020 -- 104 Helpline operated by Ziqitza Healthcare Ltd in MP and Odisha was primarily intended to provide medical assistance for several minor physiological illnesses, ailments, and mental distresses, along with directory information, details on health schemes, a grievance redressal mechanism, and more.

But since March 2020 In line with the pandemic and the critical medical situation that has risen, 104 Helpline has been successfully handling and attending to the COVID 19 queries for the public in Madhya Pradesh and Odisha.

To manage the overnight 10x increase in the calls, the capacity in the call centre was increased by Ziqitza Healthcare Ltd in both the states.

Also, to ensure service continuity the team size was increased and training was provided to address queries on COVID-19.

Ziqitza Healthcare Ltd under the guidance and support of the Government and Ministry of Health has been diligently monitoring the queries received under helpline number 104. Further to ensure timely assistance and redressal of the queries there is an increase in the capacity of services in certain locations such as Madhya Pradesh, Punjab, and Odisha etc. As per following:

- Increasing seats in the Call centre within 24 hours

- Special training imparted to the crew and call center staff on how to attend a COVID 19 case
Dedicated ambulance with necessary essentials for the transfer of the suspects / confirmed cases

- Call centre to work 24x7 with staff on rotational basis

- Excellent support from CMSO in terms of proving required safety gears and sanitizers etc. for the crew handling patients directly

- Advised ground staff to wear safety gears for every suspected case and maintain the distance of minimum 3ft between patient and staff.

- Provided sanitizers to office staff and CDC staff and to compulsory wear mask while using operating systems at the call centre

- Regular medical and health check-ups conducted of the crew and staff coming in contact with the patients

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Keeping in mind the safety of our employees, Ziqitza ltd. have created Pocket Call Centre and have made Stay Arrangements for our employees. Especially for the once who stay far and want to keep their families safe. The calls that are addressed falls in category of seeking information, medical advice, counselling or complaints.

Ziqitza Call Center Executives are trained to handle these queries and there is a Doctor too present at the call center to support in case of any specific queries.

Ziqitza Healthcare ltd is diligently looking into every call and transfer, related to COVID 19 with utmost care as per the protocols received by the Government.

Our team comprising of Paramedic and the Driver follow all caution to ensure the well-being of our staff to avoid any cross infection to the patient or their family.

Ziqitza Healthcare Ltd, the organization that is behind managing 104 Helplines ensured the staff safety at workplace ensured sitting arrangements were done with social distancing norms, fumigation of office at frequent intervals or providing buses for their transfers or making food and stay arrangements.

All This was done along with efficient management of shift timings are managed from 12hrs to 24hrs to cater to heavy call inflows.

104 Helpline was also instrumental in directing the calls for transfers of COVID-19 suspected/confirmed patients to 108 Helpline.

The ambulances in each district was deputed to transfer COVID suspected /confirmed cases. In ensuring smooth operation of highly sensitive cases, the 108-teamreceived relentless support and encouragement from the members of CMSO across the states.

CMSO team ensured complete safety of the crew by providing with required safety gears. The ambulances are fumigated and sanitised every time a COVID-19 conformed patient is transferred.

The safety protocols are strictly followed by the Ambulance Staff to avoid any transfer of infections.

The work done by Ziqitza Healthcare Ltd (ZHL) resulted in a prestigious award win- 4th CSR Health Impact Awards 2020 under the Social Impact Category for the contribution during COVID.

Commenting on the measures taken for COVID-19, Mr. Naresh Jain , CEO, Ziqitza Healthcare Ltd said, "Ziqitza Management is taking utmost care of 108 Ambulance Staff and 104 Helpline Staff safety is not compromised by taking all precaution at every stage in office premise , call centre and ambulance.

Most importantly regular medical check-ups are conducted for the staff to negate any infection possibilities. We are committed to ensuring emergency service is fully operational across the round the clock.

104 Helpline has been in forefront addressing the people queries or anxieties related to the COVID-19 in India. Ziqitza operated 104 Helplines managed to receive over 16 lac Calls and answered over 6 lacs calls.

Our efforts have been to implement all safety norms both at call centre or ambulance is being followed as staff safety is our key priority while dealing with pandemic."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanchronicle.com


About Ziqitza Healthcare Limited:
Company LogoZiqitza Health Care Limited provides emergency medical services for all in India.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, September 22, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 

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