Denver, CO, USA, March 25, 2021 -- Zivaro Inc. announced that it has earned the Cisco Customer Experience Specialization in the US. Zivaro demonstrates its technical expertise and qualifications to support customers across the entire lifecycle of Cisco solutions and impact business outcomes by achieving this specialization.
With the increasing proliferation of Software as a Service (SaaS) solutions, customer success is essential. Driven by their affordability and ease of adoption, organizations continue to move to SaaS and recurring offer models to enable digital transformation. But traditional legacy infrastructure and software modernization methods are not sustainable IT approaches, making it essential to work closely with customers to identify their business needs and learn how their technologies align with those needs. Zivaro designed its matured customer success practice to deepen the customer experience with customized service offerings, solutions, and strategic partnerships.
"We are really proud of this new certification from Cisco," said Glenn Smith, Zivaro President. "Obtaining this is a reflection of significant investments in new tools and processes, and at the end of the day, all aimed at helping clients get better value out of their spend. We appreciate Cisco providing a lot of the framework elements to help us build what is becoming a critical new toolset in serving our customer base."
Posted by Veronica Silva Cusi, news correspondent
Zivaro seeks to serve those charged with serving others. We work relentlessly to help regulated market customers stay outcomes-focused. Zivaro designs and delivers secure, scalable, and cost-effective IT solutions through IT infrastructure expertise and flexible service delivery models.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, March 26, 2021
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