Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
502
MEMBER
Jason Mercer-Pottinger
RTS Operations (Call Center) Director
115
EXECUTIVE MEMBER
Sean Hammerle
Chief Operating Officer
401
MEMBER
Sam Fernandez
Managing Partner
12

News : ZIWO Launches New Cloud-based Business Phone System

#contactcenterworld, @ZiwobyAswat

Dubai, UAE, Jan 18, 2022 -- ZIWO, a provider of Cloud Contact Center Solutions, announced a new Software-as-a-Service (SaaS) version of its platform "Business Phone System", which provides a smart, simple, and convenient way to standardize the process of conducting and receiving phone calls through a desktop application.

"It provides them with exceptional voice quality for inbound and outbound calls, not only that but without additional hardware and setup costs. It is important to mention that this software is not suitable for call centers or businesses that receive or dial an excessive call volume on a daily basis."

#contactcenterworld, @ZiwobyAswat

Posted by Veronica Silva Cusi, news correspondent
Source: https://gulfnews.com


About ZIWO:
Company LogoASWAT Contact Center Software deliver customer experience with technical support and 24/7 monitoring. At ASWAT we believe that talking with our clients is the best way to design Contact Center Software that works. ASWAT specialize in Customer Care Consultancy, Call Center, Contact Center Multi-Channels, IVR (Interactive Voice Response), Value Added Solution, Managed Services in Contact Center, Cloud or On-premise Solution, CRM-Case Management-Claim Management-Order Management.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Team Days

Read today's tip or listen to it on podcast.

Published: Wednesday, January 19, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Contact Center Assessments

 
1.) 
The House of Contact Centers

LevelX4
Assess the roadmap to a higher potential for your customer contact center:

• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.

Click on the link below to start your FREE assessment!

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =