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News : Zoho Announces Bigin: NewPipeline-centric CRM Solution

#contactcenterworld, @zoho

Austin, TX, USA, May 19, 2020 -- Zoho Corporation, a global company that offers a suite of business software applications, is unveiling Bigin, a new pipeline-centric CRM software designed specifically for small and micro business owners. Bigin by Zoho CRM offers a simple solution for small businesses to keep track of their customers and improve customer relationships without having to worry about high costs or complicated features.

"Small businesses are the heart and soul of our communities and with business owners struggling more than ever right now, our goal is to bring world-class customer relationship management technology to every sized business at an extremely affordable price," said Raju Vegesna, Chief Evangelist at Zoho. "We created Bigin to help small businesses achieve maximum growth with a minimal learning curve. Using the product, small businesses are able to stop relying on dozens of spreadsheets to manage customer activities and instead move to a CRM that is easy to use and allows them to focus on growing and building strong customer relationships."

Customer Statements

"I was looking for a simpler lead management and automation tool, and I believe I have found the right platform after trying multiple tools over the last few years," said Vikas Kakkar, Founder and CEO at HireXP, an early adopter of Bigin. "It has completely transformed the sales process, and I regularly recommend Bigin to my contacts."

"We were so impressed by Bigin’s ‘perfect fit’ for small organizations, and we have now consolidated all information about our clients and projects in Bigin," said Luison Lassala, General Manager at Bedrock Success Consulting, an early adopter of Bigin and an independent CRM consultant for over 15 years. "It is quite impressive to see that such an affordable product provides very useful functionalities such as managing duplication of records, customizing fields that are specific to our own way of working, providing dashboards to manage the performance of emails, and even linking up with the Twitter accounts of our clients."

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, May 20, 2020

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2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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