#contactcenterworld, @zoho, @TCS_News
Chennai, India and Austin, TX, USA, Nov 12, 2020 -- Global technology company Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce solutions to solve problems for large businesses. This alliance partnership brings together Zoho's product portfolio with TCS’ experience and domain expertise in technology-led consulting and business integration services. Together, Zoho and TCS will drive growth for global organizations through stronger technology alignment with business goals, more transparency across solutions, and greater operational efficiency.
As an entry point, organizations can implement Zoho's seamless and centralized customer experience platform, CRM Plus, which unifies all customer-facing teams on a single interface and provides end-to-end, real-time, and contextual intelligence.
"TCS has a business-led approach to consulting and enterprise transformation. Zoho takes the same approach to its technology, offering a vertically integrated platform of leading business applications and services," said Sridhar Vembu, Co-founder and CEO of Zoho Corporation. "We are confident that through TCS' reach and influence in the market across 46 countries, more enterprise organizations globally will experience the benefits of Zoho's deep technology stack and world-class applications."
"Enterprises are adopting best-of-breed product suites for customer service functions, because they provide the digital power and flexibility required to create the right engaging customer experience at the right moment," said Aarti Devi, Global Head - Customer Experience Management, Enterprise Application Services at TCS. "We are pleased to partner with Zoho in helping their customers pursue new innovation and growth opportunities."
Zoho, in alliance with TCS, will allow global enterprise organizations to realize new revenue opportunities, gain operational efficiency, and drive business success from anywhere, whether remote, in-office, or both.
#contactcenterworld, @zoho, @TCS_News
Posted by Veronica Silva Cusi, news correspondent
Source: Zoho
About Zoho Corporation:
Zoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
About Tata Consultancy:
Tata Communications provides hosted contact center solutions on Cisco HCS. We have our HCS Nodes in US, UK,Germany, India and Singapore thus catering to global customers. We also provide MPLS and Call Collection services thus becoming a single vendor in this domain to provide end to end solutions.
Published: Friday, November 13, 2020
| 4.) |  Consilium UniAgent™ Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs. UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365... (read more) |
| 7.) |  NovelVox CTI Connector NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more. |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall