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News : Zoho Announces Partnership with Tata Consultancy Services

#contactcenterworld, @zoho, @TCS_News

Chennai, India and Austin, TX, USA, Nov 12, 2020 -- Global technology company Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management and e-Commerce solutions to solve problems for large businesses. This alliance partnership brings together Zoho's product portfolio with TCS’ experience and domain expertise in technology-led consulting and business integration services. Together, Zoho and TCS will drive growth for global organizations through stronger technology alignment with business goals, more transparency across solutions, and greater operational efficiency.

As an entry point, organizations can implement Zoho's seamless and centralized customer experience platform, CRM Plus, which unifies all customer-facing teams on a single interface and provides end-to-end, real-time, and contextual intelligence. 

"TCS has a business-led approach to consulting and enterprise transformation. Zoho takes the same approach to its technology, offering a vertically integrated platform of leading business applications and services," said Sridhar Vembu, Co-founder and CEO of Zoho Corporation. "We are confident that through TCS' reach and influence in the market across 46 countries, more enterprise organizations globally will experience the benefits of Zoho's deep technology stack and world-class applications."

"Enterprises are adopting best-of-breed product suites for customer service functions, because they provide the digital power and flexibility required to create the right engaging customer experience at the right moment," said Aarti Devi, Global Head - Customer Experience Management, Enterprise Application Services at TCS. "We are pleased to partner with Zoho in helping their customers pursue new innovation and growth opportunities."

Zoho, in alliance with TCS, will allow global enterprise organizations to realize new revenue opportunities, gain operational efficiency, and drive business success from anywhere, whether remote, in-office, or both.

#contactcenterworld, @zoho, @TCS_News

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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About Tata Consultancy:
Company LogoTata Communications provides hosted contact center solutions on Cisco HCS. We have our HCS Nodes in US, UK,Germany, India and Singapore thus catering to global customers. We also provide MPLS and Call Collection services thus becoming a single vendor in this domain to provide end to end solutions.
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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Friday, November 13, 2020

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2023 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

2.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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