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News : Zoho Rearchitects It's Content Collaboration Platform

#contactcenterworld, @zoho

Austin, TX, USA, Nov 6, 2019 -- Zoho Corporation, a global, privately held company that offers a comprehensive suite of business software applications, has rearchitected its content collaboration platform from the ground up, optimizing it for teams and businesses. WorkDrive now provides the underlying document management across all Zoho business applications, allowing for unified search, single storage, contextual integration, as well as many other vertically integrated capabilities. Businesses seek to go beyond storage today and need enterprise-grade solutions in areas like multi-level security, compliance, and audit control. The unit of work is no longer the individual, but the team. Sharing and collaboration must be implicit in workflows and business processes, rather than be patched onto solutions that originated as consumer and single-person models. WorkDrive is integrated into the platform, services, and applications layers of the Zoho technology stack and incorporates capabilities like virus detection, encryption, image processing, and other AI tools in the proper business context.

"A content collaboration platform must understand the context of the documents it stores. A proposal may turn into a sales contract and then into a service level agreement. In this case, the customer engagement went from prospecting to sales to service management. By understanding the connections between these documents—hence their underlying context—a content collaboration platform can connect and engage the relevant people," said Vijay Sundaram, Zoho's Chief Strategy Officer. "WorkDrive creates a common, unified file system across all business processes, so the business context is easier to understand and preserve, making the system significantly more valuable to the customer. This unique type of a solution can only come from a vendor who also offers the business applications."

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Zoho is also announcing its revamped Workplace suite of productivity applications, which includes Cliq, Notebook, Connect, Writer, Sheet, Show, Showtime, Mail, Meeting, and WorkDrive. 

"Expect Best is a web development and digital marketing agency that works with over 300 customers. Therefore, we need to stay organized, efficient, and be able to work with our clients at every stage of the projects. Zoho's Workdrive has allowed us to do all this and more," said Alex Dibben, Managing Director of Expect Best Ltd. "We started with Zoho One and were impressed by how much it helped our business that we decided to also integrate Workdrive. Workdrive has given us a huge amount of storage space and increased our ability to juggle our many clients and their projects with ease.

"Prior to Workdrive, we had been finding it hard to manage client files and coordinate internal and external programs, we also were using multiple platforms which affected our collaboration abilities and decreased security," said Bob Sullivan, Co-Founder of Vector Solutions. "When we switched to WorkDrive, Zoho showed us how one application can change our efficiency tremendously. One of our favorite aspects is being able to create folders where our clients can see only their secure documents while we can see everything from all clients. It improved our collaboration and work ability greatly."

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Thursday, November 7, 2019

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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