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News : Zoho Rearchitects It's Content Collaboration Platform

#contactcenterworld, @zoho

Austin, TX, USA, Nov 6, 2019 -- Zoho Corporation, a global, privately held company that offers a comprehensive suite of business software applications, has rearchitected its content collaboration platform from the ground up, optimizing it for teams and businesses. WorkDrive now provides the underlying document management across all Zoho business applications, allowing for unified search, single storage, contextual integration, as well as many other vertically integrated capabilities. Businesses seek to go beyond storage today and need enterprise-grade solutions in areas like multi-level security, compliance, and audit control. The unit of work is no longer the individual, but the team. Sharing and collaboration must be implicit in workflows and business processes, rather than be patched onto solutions that originated as consumer and single-person models. WorkDrive is integrated into the platform, services, and applications layers of the Zoho technology stack and incorporates capabilities like virus detection, encryption, image processing, and other AI tools in the proper business context.

"A content collaboration platform must understand the context of the documents it stores. A proposal may turn into a sales contract and then into a service level agreement. In this case, the customer engagement went from prospecting to sales to service management. By understanding the connections between these documents—hence their underlying context—a content collaboration platform can connect and engage the relevant people," said Vijay Sundaram, Zoho's Chief Strategy Officer. "WorkDrive creates a common, unified file system across all business processes, so the business context is easier to understand and preserve, making the system significantly more valuable to the customer. This unique type of a solution can only come from a vendor who also offers the business applications."


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Zoho is also announcing its revamped Workplace suite of productivity applications, which includes Cliq, Notebook, Connect, Writer, Sheet, Show, Showtime, Mail, Meeting, and WorkDrive. 

"Expect Best is a web development and digital marketing agency that works with over 300 customers. Therefore, we need to stay organized, efficient, and be able to work with our clients at every stage of the projects. Zoho's Workdrive has allowed us to do all this and more," said Alex Dibben, Managing Director of Expect Best Ltd. "We started with Zoho One and were impressed by how much it helped our business that we decided to also integrate Workdrive. Workdrive has given us a huge amount of storage space and increased our ability to juggle our many clients and their projects with ease.

"Prior to Workdrive, we had been finding it hard to manage client files and coordinate internal and external programs, we also were using multiple platforms which affected our collaboration abilities and decreased security," said Bob Sullivan, Co-Founder of Vector Solutions. "When we switched to WorkDrive, Zoho showed us how one application can change our efficiency tremendously. One of our favorite aspects is being able to create folders where our clients can see only their secure documents while we can see everything from all clients. It improved our collaboration and work ability greatly."

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Language Options

Read today's tip or listen to it on podcast.

Published: Thursday, November 7, 2019

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2023 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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