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News : Zoho CRM Introduces Zia, AI-powered Sales Assistant

#contactcenterworld, @zoho

Pleasanton, CA, USA, March, 2017 -- Zoho unveiled Zia, the new Zoho CRM intelligent sales assistant, powered by AI, that detects anomalies, suggests workflows and macros, and advises salespeople the best time to contact a prospect. Zoho also launched Blueprint, a Zoho CRM tool for building and implementing business processes.

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"Salespeople put work into their CRM. But does the CRM work in return to make it easy for salespeople?" asked Raju Vegesna, chief evangelist of Zoho. "Debuting with Zoho CRM, Zia, Zoho’s intelligent assistant, is designed to do exactly that. Zia will contextually suggest ways to automate flows and detect anomalies, based on the sales rep's CRM usage patterns. Soon Zia will expand her skills to other Zoho apps."

"Intelligent technologies will play a critical role as businesses explore new techniques and tools for acquiring and transforming raw data into meaningful and useful information for sales analysis purposes," said Sheryl Kingstone, research director of customer experience and commerce at The 451 Group. "Since the universe of what is ‘knowable’ is expanding, new machine-learning technologies can help users to see further and deeper to improve business decision-making. Users are no longer limited to what they discover themselves."

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Promoting Your Brand

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Published: Monday, March 6, 2017

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