News : Zoho CRM Introduces Zia Voice, Conversational AI for Sales Teams
Pleasanton, CA, USA, March, 2018 -- Zoho unveiled Zia Voice, conversational AI for sales teams that adds speech and chat capabilities to Zia, Zoho's AI-powered sales assistant. Zia can now also predict deal closures and analyze email sentiment.
The company also introduced Catalyst, which helps businesses build and manage serverless applications and distribute them without having to worry about infrastructure or scaling. In addition, new features in Zoho CRM like Translations and Portals add to deepening their enterprise focus.
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"We are delivering the first conversational AI for CRM, with Zia Voice," said Raju Vegesna, chief evangelist, Zoho. "Zia's enhanced AI capabilities will now help salespeople sell smarter, with contextual assistance and access to customer information through a powerful voice and chat interface."
"Customer relationship platforms are transitioning into the next phase. The advancements in AI mean that SaaS vendors can now power their applications with Invisible Interfaces and make them easier, more natural to use, and available without having to look at a screen," said Sheryl Kingstone of 451 Research. "We see these advancements in AI and voice recognition leading the way into the next transformation of business applications. Our recent research shows that 45% of the surveyed digital leaders are looking forward to using voice interfaces in the next 24 months."
Posted by Veronica Silva Cusi, news correspondent
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About Zoho Corporation:
Zoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
Published: Monday, March 5, 2018
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