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News : Zoho Launches Canvas, The Industry-First Design Studio

#contactcenterworld, @zoho

Austin, TX, USA, Aug 10, 2021 -- Zoho Corporation, a global technology company, announced Canvas for Zoho CRM, a design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement. It helps simplify complex CRM implementations into streamlined and contextual employee-facing experiences.

Data and workflow customization can render a CRM system too complex for most employees, and personalizing the CRM for each employee's role involves too much development effort and cost. As a direct result of this complexity, productivity drops, employees become disengaged, CRM adoption struggles, and ROI can suffer. With Canvas, companies of all sizes can avoid these issues and enjoy the breadth of functionality offered by a general-purpose CRM and the specialized experience offered by a vertical CRM.

"A lot of CRM software already offers an abundance of personalization for customer experiences, but the same is not true for employee experiences. As a result, everyone's using the same system and paying the productivity tax for no reason." said Mani Vembu, COO of Zoho, "Imagine a reality where the system is tailor-made for each employee's role. That is true all-around personalization, and that's what we're bringing to market with Canvas. We believe it's a more natural solution to the challenge of software adoption. Our ultimate aim is for businesses to create enterprise-wide software experiences with consumer-grade simplicity."

"Arctic Spas has been using Zoho One for a few years now with dozens of integrations, extensions, Flows, and APIs in the environment, and a heavy emphasis on CRM as the core of our deployment. We collect a ton of information about our web leads and like to keep track of as much of that information as we can. I've tried many different options to organize the data but previously, it was difficult to ensure the most relevant information was exactly where it needed to be. Canvas makes things simple. It's simple to understand and quite easy to navigate around. I was able to build a view for our leads that shows all pertinent info in one place--it's simple to navigate and easy to find anything in seconds. The ability to customize where everything is into different elements on the same page, or even tabs, has made life a lot easier for all my users. Our dealer approvals process is now 90% faster because people have easy access to the information they need, all organized in a way that makes sense for our business. The customization it's given us will continue to improve our productivity as we expand our usage. Canvas is simple to use and easy to understand, and is making life a lot easier for all our users." - Arctic Spas, Mike Sigvaldason, Corporate CRM Administrator

"Canvas has allowed us to have different views for different departments in our company. Our client success team wants to see all of the licenses that the current client has in the "Accounts" module. Whereas, our training team wants to view all of the training details for the contacts within that account. The Canvas builder not only allows us to have this customization, but we are also able to edit the layout to match our company’s brand. Another area of Canvas that has been really useful for us is the ability to add tabs and use sections to create the layout. This has made it easier for us to view information quickly." - Bluelight LLC, Nicole Lynch, Process Specialist at Blue Light LLC
Media Statements

"An organization's customer experience can be impacted by the employees' experience and the tools they use. High platform complexity and low adoption can affect employee engagement and drive down the ROI of CRM implementations. This is a universal problem." said Greenberg, "A simple no-code approach to help companies build their own software experiences is one of the more elegant solutions to that universal problem. It can greatly help drive platform adoption and create success for the organization." - Paul Greenberg, Founder, Managing Prinicipal of The 56 Group, LLC

"Solutions like Canvas turn the paradigm of teams conforming to tools on its head. Canvas is for teams as personalization and engagement optimization engines are for customers—creating contextual, personalized, and relevant environments to elicit valuable outcomes. Instead of learning how to work with CRM, Canvas empowers organizations to design a user’s experiences with CRM based on how individual teams want to and need to work." - Liz Miller, VP & Principal Analyst at Constellation Research

"Everybody knows how important personalization is from a customer's perspective, but there is less emphasis on the role personalization plays in order for employees to create/deliver those personalized experiences. Canvas for Zoho CRM focuses on that side of the equation, providing employees with tools to more easily and efficiently create their own workflows and processes, which in turn improves their ability to deliver those personalized experiences customers want." - Brent Leary, Co-Founder & Partner, CRM Essentials
Pricing and Availability

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, August 11, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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