Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Zoho Launches Canvas, The Industry-First Design Studio

#contactcenterworld, @zoho

Austin, TX, USA, Aug 10, 2021 -- Zoho Corporation, a global technology company, announced Canvas for Zoho CRM, a design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement. It helps simplify complex CRM implementations into streamlined and contextual employee-facing experiences.

Data and workflow customization can render a CRM system too complex for most employees, and personalizing the CRM for each employee's role involves too much development effort and cost. As a direct result of this complexity, productivity drops, employees become disengaged, CRM adoption struggles, and ROI can suffer. With Canvas, companies of all sizes can avoid these issues and enjoy the breadth of functionality offered by a general-purpose CRM and the specialized experience offered by a vertical CRM.

"A lot of CRM software already offers an abundance of personalization for customer experiences, but the same is not true for employee experiences. As a result, everyone's using the same system and paying the productivity tax for no reason." said Mani Vembu, COO of Zoho, "Imagine a reality where the system is tailor-made for each employee's role. That is true all-around personalization, and that's what we're bringing to market with Canvas. We believe it's a more natural solution to the challenge of software adoption. Our ultimate aim is for businesses to create enterprise-wide software experiences with consumer-grade simplicity."

"Arctic Spas has been using Zoho One for a few years now with dozens of integrations, extensions, Flows, and APIs in the environment, and a heavy emphasis on CRM as the core of our deployment. We collect a ton of information about our web leads and like to keep track of as much of that information as we can. I've tried many different options to organize the data but previously, it was difficult to ensure the most relevant information was exactly where it needed to be. Canvas makes things simple. It's simple to understand and quite easy to navigate around. I was able to build a view for our leads that shows all pertinent info in one place--it's simple to navigate and easy to find anything in seconds. The ability to customize where everything is into different elements on the same page, or even tabs, has made life a lot easier for all my users. Our dealer approvals process is now 90% faster because people have easy access to the information they need, all organized in a way that makes sense for our business. The customization it's given us will continue to improve our productivity as we expand our usage. Canvas is simple to use and easy to understand, and is making life a lot easier for all our users." - Arctic Spas, Mike Sigvaldason, Corporate CRM Administrator

"Canvas has allowed us to have different views for different departments in our company. Our client success team wants to see all of the licenses that the current client has in the "Accounts" module. Whereas, our training team wants to view all of the training details for the contacts within that account. The Canvas builder not only allows us to have this customization, but we are also able to edit the layout to match our company’s brand. Another area of Canvas that has been really useful for us is the ability to add tabs and use sections to create the layout. This has made it easier for us to view information quickly." - Bluelight LLC, Nicole Lynch, Process Specialist at Blue Light LLC
Media Statements

"An organization's customer experience can be impacted by the employees' experience and the tools they use. High platform complexity and low adoption can affect employee engagement and drive down the ROI of CRM implementations. This is a universal problem." said Greenberg, "A simple no-code approach to help companies build their own software experiences is one of the more elegant solutions to that universal problem. It can greatly help drive platform adoption and create success for the organization." - Paul Greenberg, Founder, Managing Prinicipal of The 56 Group, LLC

"Solutions like Canvas turn the paradigm of teams conforming to tools on its head. Canvas is for teams as personalization and engagement optimization engines are for customers—creating contextual, personalized, and relevant environments to elicit valuable outcomes. Instead of learning how to work with CRM, Canvas empowers organizations to design a user’s experiences with CRM based on how individual teams want to and need to work." - Liz Miller, VP & Principal Analyst at Constellation Research

"Everybody knows how important personalization is from a customer's perspective, but there is less emphasis on the role personalization plays in order for employees to create/deliver those personalized experiences. Canvas for Zoho CRM focuses on that side of the equation, providing employees with tools to more easily and efficiently create their own workflows and processes, which in turn improves their ability to deliver those personalized experiences customers want." - Brent Leary, Co-Founder & Partner, CRM Essentials
Pricing and Availability

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho

About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, August 11, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms


Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.


Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

Scopserv Integrated Services

The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system


Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =