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News : Zoho Launches Small Business Emergency Subscription Assistance Program

#contactcenterworld, @zoho

Austin, TX, USA, March, 2020 -- Zoho Corporation, a global company that offers a suite of business software applications, is launching its Small Business Emergency Subscription Assistance Program (ESAP) to help Zoho customers worldwide weather this global crisis. ESAP is one way Zoho is committing itself to helping its small business customers. For up to 20,000 qualified paying customers with 25 employees or less, Zoho is waiving the cost of every single application they currently use, for up to 3 months.

"Businesses are hurting. They already face tremendous pressure on revenue and cash flows. Not knowing when things will get back to normal is even worse," said Sridhar Vembu, Zoho co-founder and CEO. "Every bit of help we, and other companies, can offer to keep these small businesses afloat will go a long way, not just financially but emotionally as well. We are in this together, and contributions from every business help our community get through this pandemic."

"Certain industries have been disproportionately impacted by the pandemic, and we strongly encourage our customers in these industries to please apply for this Small Business Emergency Subscription Assistance Program," continued Vembu. "While we want to provide relief for as many small business customers as possible, we will prioritize those who are most in need and hope that others who are adapting to market conditions will help us by allowing program availability to those struggling to stay afloat."

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"Our business has been extremely affected by the COVID-19 outbreak. We were on the leading edge of the impact," said Anders Boulanger, Founder and CEO of The Infotainers, a Canada-based event entertainment company. "We work delivering custom presentations in our clients' trade show booths, and one by one trade shows have been canceled leaving us with little to no income for the next 4 months or more. Last week, we were forced to lay off one of our employees. At the moment, we are taking extreme cost-cutting measures and many of our month-to-month subscriptions are on the chopping block. We would definitely consider our business a 'Zoho Shop'. We will touch at least 2 or 3 Zoho applications on any single work day, so they are mission critical to our business' long-term success. It means a lot to us that Zoho is reaching out and supporting their loyal customers. Having 3 months of complimentary services means that we can survive that much longer and we can put off laying off another employee. Every little bit helps when it comes to finding savings and this gesture goes a long way!"

Zoho is committed to helping as many businesses as possible. We are encouraging other companies in a position to help businesses survive to join us in supporting the small business ecosystem.

"The heartbeat of a well-established business is its CRM. Hotels for Hope is built with Zoho CRM and Desk at its core. The fundamentals of our business, much like other companies, has not changed during these trying times; however, market conditions are causing businesses much strain. Having Zoho as an aligned partner was good for business months ago—and now, more than ever, is imperative. Zoho's ability to provide Hotels for Hope, and other SMBs, relief has a major impact since cash is needed for other core expenses, including payroll." said Neil Goldman, Founder and CEO at Hotels for Hope, a Zoho One customer out of Texas that brokers hotel inventory for corporate events and travel, donating $2 per room night to nonprofits improving children's lives worldwide.

"There really isn't a part of our business that hasn't been effected by COVID-19. Our wedding invitation side has sustained losses due to cancellations and postponements. Our retail side is closed to keep customers and ourselves healthy. Our wholesale side has faced similar cancellations and delays as other small businesses that carry our greeting cards have closed and fear they may never reopen. As we currently have very few ways to bring in income, breaks from vendors are super helpful. Having Zoho extend a few free months to us not only helps us manage our expenses, but boosts morale and helps us feel supported," said Violet Warner at Violet Press, a Zoho One customer and solopreneur out of Colorado.

"Holding America's biggest business networking and educational events for small business owners, entrepreneurs, and start-ups, I truly appreciate how Zoho has been so incredibly helpful to my business and numerous others during these trying times. Small businesses have been heavily hit across the world as a result of the impact of the Coronavirus, and Zoho's Emergency Subscription Assistance Program will help owners feel supported and stay focused during this crisis," said Zachary Lezberg, CEO and Producer for Zoho One customer Small Business Expo.

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Monday, March 23, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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