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News : Zoho to Make Zoho Invoice Free of Charge to Empower SMBs to Rebuild and Grow

#contactcenterworld, @zoho

Austin, TX, USA, July 26, 2021 -- Zoho Corporation, a global technology company offering a suite of business software applications, announced that its online invoicing solution, Zoho Invoice, will be completely free of cost to further extend the company's support for small and medium-sized businesses. Due to the global pandemic, SMBs have decided to modernize their invoicing processes at an accelerated rate. To continue its support of the SMB community, Zoho Invoice offers capabilities such as time tracking, auto recording of expenses, project billing, and 30+ real time reports to help freelancers and small businesses easily navigate the billing and payment collection process.

For small and medium-sized businesses billing and payment collection has continued to be a challenge, due to administrative costs, limited staff, and insufficient time resources. Additionally, businesses need the ability to access data remotely, which has caused a shift from on-premise solutions to cloud-based solutions. According to an Analysys Mason study, SMB spending on on-premise solutions for invoice management will be stagnant between 2019 and 2025, while spending on cloud-based invoicing solutions will increase from 0.9 billion dollars to 2.1 billion dollars. 

Zoho has supported small and medium-sized businesses for over 20 years, and Zoho Invoice has helped businesses with their invoicing needs for 13 of those years. Zoho Invoice's free offering will continue to help businesses streamline their billing and payment collection process through streamlined payment collection, simplified billing, tax handling, and more. Invoice integrates with Zoho applications, and also integrates with third-party applications so that businesses can use the solution to contextually sync their AR information to relevant systems.


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"We launched Zoho Invoice in 2008, with the goal of providing a fully customizable invoicing solution for businesses of all sizes. Since then we've grown to millions of users worldwide. Through the migration from paper-based invoicing to digital invoicing we've seen the need for simplified billing to fit the customized needs of the SMB community," says Raju Vegesna, Chief Evangelist at Zoho." Our roots are centered around helping the SMB community which has supported Zoho from the beginning, and we understand the challenges that SMBs have had to undergo that were onset from the global pandemic. We hope offering Zoho Invoice for free continues to help businesses rebuild and grow amongst challenging times that they face today and for the future."

"I have been using Zoho Invoice for many years and it's a piece of software that I've come to rely on very heavily. I run my own small business and Zoho Invoice streamlines my billing and allows me to focus on other aspects of my work. I especially like the recurring billing feature as it allows me to collect payments automatically. This is a great tool for anyone who is responsible for invoicing clients." - Zak Young, Owner of OfficeThug

"In light of the struggle small businesses have faced during this unprecedented time, Zoho's decision to change the paid Zoho Invoice Platform to a free platform reflects why they attract such quality employees and partners. Zoho's understanding of the struggle customers have faced has made our small business loyal in a way that cannot be purchased. Small businesses are the backbone of every country, economically and socially. When critical providers, like Zoho, empathize, understand, and take action to the needs of those small businesses they are directly supporting the economic and social growth of families and countries as a whole." - Priscilla Angel, Consultant at Ayers Painting

"As a home-based freelance copywriter, Zoho Invoice has been an indispensable part of my business for years. As a small client, I’ve also appreciated how caring, responsive and personal they were anytime I had a question - I always felt I was getting the same level of support they were giving their big corporate clients. Making Zoho Invoice free is the latest example of the company’s attentiveness to its clients’ needs. I gladly found the funds to pay for this vital service - but as a very small business, being able to take that cost off my expense sheet is a big deal. It’s also an example of why I’m a Zoho fan for life." - Linda Taubenreuther, from inwords

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: Zoho


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Published: Wednesday, July 28, 2021

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2023 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

3.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
Consilium Software

Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
(read more)

6.) 
Dalbar Inc.

CXA iCoach
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.

7.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

8.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

9.) 
MattsenKumar LLC

Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.

10.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

11.) 
Nuxiba Technologies

CenterWare
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.

Easy setup and usage, request a quote or schedule a live demo today!


12.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.

13.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

14.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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