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News : Zoho Unifies Marketing Operations with New Platform Driving Business Growth and Improved Customer Experience

#contactcenterworld, @zoho

Austin, TX, USA, May 10, 2022 -- Zoho Corporation, a global technology company, announced Zoho Marketing Plus, a new unified platform that brings together marketing activities across campaign ideation, creation, execution, management, and measurement, providing stakeholders across the entire marketing organization with a single, shared view of critical information for improved collaboration and results. The new marketing platform increases the effectiveness of digital marketing strategies by giving marketing leaders a deeper understanding of customer preferences and behaviors so they can deliver dynamic, high-value customer experiences that drive brand affinity and customer happiness.

"Our previous marketing solution required time-consuming and costly customization and engineering support just to provide experiences for our customers that didn't scale or produce meaningful insights," said Sundeep MV, Chief Marketing Officer for Techademy. "We embraced Zoho Marketing Plus, integrated Zoho CRM, and now we have a full-stack, unified sales and marketing solution wherein every relevant stakeholder in the organization is armed with the data and tools to increase engagement and drive customer experience. Our evangelism, marketing, pre-sales, and sales teams collaborate within a single dashboard on the platform, which houses all of the content and data we use to derive actionable insights and grow the business."

CMOs require their teams to leverage technology solutions that capture customer insights in ways that add value both to the business and customers. Through automation and business intelligence, the platform synchronizes engagement data to help marketing teams better understand customers, make more informed decisions, and ultimately drive better results, growth, and revenue.

"Consumers and digital marketing continue to evolve at warp-speed, and marketers are struggling to keep up. It's becoming increasingly difficult to properly manage multiple campaigns, channels, customer profiles, data, and ROI," said Mani Vembu, Chief Operating Officer at Zoho. "The complexity of data and personalization at-scale only raises pressure on marketers and CMOs to deliver effective campaigns and revenue. By eliminating redundancies and confusion arising from multiple siloed solutions, Zoho Marketing Plus maximizes productivity and teamwork, allowing marketers to stay nimble and collaborative amid evolving customer needs. When marketers aren't bogged down by operations, they can deliver creative campaigns that promote meaningful relationships between the brand and customers."

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Liz Miller, VP & Principal Analyst, Constellation Research

"Marketing is the growth engine for the modern enterprise, but the complexity of the marketing technology stack has started to get in the way of realizing that growth. Modern marketing teams want tools and technologies that empower a far more collaborative, connected and organic approach to marketing operations. This is where Zoho's marketing platform delivers, connecting the complex dots of marketing into a single, streamlined pane of glass."

Gerry Murray, Research Director, IDC

"In the past, marketers had little choice but to adopt best of breed tools over time and cobble them together. For many organizations, ‘best of breed’ has become ‘fragmentation by design’ which makes marketing operations complex and inefficient. The days of separate tools for every channel, every analysis, and every interaction are over. Today, marketers need open solutions like Zoho's marketing platform with integrated capabilities for omnichannel marketing, data management, analytics, and more."

Charles Araujo, Publisher & Principal Analyst of The Digital Experience Report

"With its unified marketing platform, Zoho is tapping into an emerging market trend towards integration and collaboration. The fact is that customers — whether businesses or consumers — do not view their interactions with an organization in silos. To them, it’s a continuous set of interactions that makeup the totality of their customer experience. The problem for most marketers, however, is that those interactions are enabled by a vast collection of disconnected tools, all but ensuring poor execution and even worse experiences. By bringing everything a marketing team needs together within a single platform and management interface, Zoho’s customers will be well positioned to focus their energy on creating campaigns, engagements, and interactions that delight and wow their customers."

Laurie McCabe, Co-Founder and Partner, SMB Group

"Marketing should be a team sport -- marketers need shared visibility across different campaigns, channels, customer profiles, and data to provide a personalized experience for customers. Too often, however, SMBs are using different, disjointed marketing tools that put friction into the process. Zoho Marketing Plus brings all of the different marketing tools that SMBs need into one unified platform--helping marketing teams provide better experiences for customers, and get the insights they need to continually improve their brands."

Shelly Kramer, Founding Partner and Principal Analyst, Futurum Research

"Marketing today is both more complex and more critical to business success than ever before. CMOs and their teams need tools that allow them to easily unify and connect all parts of the business, get the data they need when they need it, and which ultimately help make their marketing initiatives more successful. We've taken a deep dive into Zoho's Marketing Platform and it checks all the right boxes in exciting ways."

Cameron Marsh, Senior Analyst, Nucleus Research

"Modern marketing consists of multiple channels across various business stakeholders and messaging continuity is a must. Zoho’s new marketing platform provides a unified suite with built-in omnichannel engagement and marketing tools. This will drive productivity within the marketing team and increase overall visibility."

Thomas Wieberneit, CEO of Ahead CRM

"Zoho Marketing Plus is a promising solution. It offers a wide range of functionality that marketers need for successful activities across channels. Looking into the roadmap, Zoho is well on track to provide even more value to marketing departments."

From Rebecca Wettemann, Founder of Valoir

"As marketers navigate new regulatory and customer trust challenges, a unified platform with integrated collaboration, asset management, and audit trails are key for both marketing outcomes and minimized risk. Marketing Plus enables a common approach across multiple channels to reduce the burden on marketers and enable them to focus on optimizing engagement."

#contactcenterworld, @zoho

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Zoho Corporation:
Company LogoZoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
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Today's Tip of the Day - Empathy

Read today's tip or listen to it on podcast.

Published: Thursday, May 12, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

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