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News : Zoom Announces New Capabilities and Integrations

#contactcenterworld, @zoom_us

San Jose, CA, USA, March, 2019 -- Zoom Video Communications, Inc. announced new integrations and features for Zoom Phone, Zoom Rooms, and Zoom Meetings, all core services of its video-first unified communications platform. Zoom brings together video, voice, content sharing, and chat across all devices and workspaces in a single cloud platform that is easy to deploy, manage, and use.

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"After releasing Zoom Phone in January, I’m proud that we could follow on quickly with these valuable contact center partnerships and our phone-to-video capability - a truly unique offering that stays true to our core as a video-centric platform. I’m also excited to announce the newest offerings from our Zoom Rooms hardware partnerships. We teamed up with these companies for the long-run because they share our vision for simple, versatile, and high-quality video-enabled workspaces, and these new solutions exemplify this goal," said Oded Gal, head of product management for Zoom.

"Zoom is taking the UCaaS market by storm," said Elka Popova, global VP of connected work research at Frost & Sullivan. "The innovative provider continues to lead the pack, launching compelling new products, useful features, and deep integrations at an astonishing pace - all with a clear eye on what both IT staff and end users really need in their business communications. I am particularly excited to see Zoom making good on its Zoomtopia 2018 promises with the new Zoom Phone capabilities as well as the tighter single-vendor Zoom Rooms solutions with partners.

#contactcenterworld, @zoom_us

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Zoom Video Communications, Inc:
Company LogoZoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Friday, March 22, 2019

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2020 Buyers Guide Business Continuity

 
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This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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