News : ZOOM Introduces Contact Center Business Intelligence
Prague, Czech Republic and Franklin, TN, USA, Jan. 25, 2016 -- ZOOM International announces the launch of ZOOM Performance Analytics, a cloud-based reporting and analytics to increase agent performance, improve efficiency and build customer loyalty. The solution connects out-of-the-box with internal and external data sources and consolidates the information into fully customizable dashboards and metrics, greatly helping informed decision-making.
"When speaking with customers, all over the world, we hear that most of them share a very common challenge: they spend an awful lot of time manually compiling information from multiple sources in order to make data-driven decisions. We are tearing down the walls that separate customers' data silos so they can get a unified view of exactly what is happening in their contact center," said Simon Vostry, CEO & Founder at ZOOM.
Posted by Veronica Silva Cusi, news correspondent
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About ZOOM International:
ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.
Published: Tuesday, January 26, 2016