#contactcenterworld, @zoom_us, @Frost_Sullivan
Santa Clara, CA, USA, Feb, 2020 -- Based on its recent analysis of the North American hosted Internet protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market, Frost & Sullivan recognizes Zoom Video Communications, Inc. with the 2019 North American Competitive Strategy Innovation and Leadership Award. Zoom has introduced the Zoom Phone, a cloud private branch exchange (PBX). With this launch, the company now offers a full suite of end-to-end business communications and a consistent experience across enterprise voice, video meetings, content collaboration, webinars, team chat with presence, and file sharing.
"With its rapid pace of feature release, Zoom Phone is quickly approaching parity with some of the most advanced solutions in the industry. Zoom has also quickly expanded the solution's geographic availability to include Australia, Canada, Ireland, Puerto Rico, United Kingdom, and the United States," said Elka Popova Vice President of Research. "Unlike most competitors that use third-party platforms, Zoom uses the same proprietary technology stack to deliver PBX, messaging and conferencing services. Owning the technology stack enables Zoom to innovate more flexibly and address evolving customer and partner needs and deliver services more cost-effectively."
"Zoom provides a variety of service options to address specific customer requirements with the right feature set, at the right price. It also understands the importance of security to businesses and therefore, offers TLS 1.2 authentication, SRTP for media encryption, private network peering with carrier partners, and data encryption at rest," noted Popova. "With a compelling and continually expanding feature set, broad geographic availability, strategic service provider partnerships, and the impending launch of a new reseller channel program, Zoom Phone is well positioned to experience accelerated growth."
Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
#contactcenterworld, @zoom_us, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca
About Zoom Video Communications, Inc:
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? 
Published: Friday, February 28, 2020
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