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News : ZoomInfo Acquires Seattle-Area Startup Komiko

#contactcenterworld

Vancouver, WA, USA, Nov 12, 2019 -- ZoomInfo, a global provider in go-to-market (GTM) intelligence solutions, announced the acquisition of Seattle-area based technology startup Komiko, whose technology will integrate into the ZoomInfo Powered by DiscoverOrg platform. Designed to accelerate the sales pipeline with analytics, Komiko’s AI-powered CRM automation, playbooks, and predictive analytics will be released as ZoomInfo InboxAI.

Founded by Microsoft executives Hal Howard and Ami Heitner, Komiko utilizes machine learning and data science to better automate the CRM process. Now as a function of ZoomInfo InboxAI, the technology can capture contact and activity data buried deep in the email inboxes and calendars of sales representatives. That data is then populated within the CRM system of record -- triggering alerts and generating analytics essential to supporting renewals, managing new business pipelines, and giving every organization a 360-degree view of customers, prospects, and partners.

"Organizations are realizing that how they manage and leverage data is a strategic function that can accelerate or inhibit lead, pipeline, and revenue generation," said Henry Schuck, Founder and CEO of ZoomInfo. "While our offering is a SaaS platform for GTM, we feel ZoomInfo is in the business of helping marketing and sales people hit their numbers. So when we see an opportunity to build or buy additional capabilities essential to strengthen that edge -- as we did with Komiko -- it’s an easy decision."

For current Komiko customers, there will be no changes to support or services for the Komiko product. Existing customers will soon experience the powerful combination of the depth of ZoomInfo data combined with the engagement insights of Komiko.

"The Komiko team is extremely happy to be joining the ZoomInfo family," said Hal Howard, co-founder of Komiko. "We are excited to present the new ZoomInfo InboxAI product offering to our combined customers. The combination of Komiko’s AI and ZoomInfo’s world class data assets will offer unparalleled insights and drive better results for every sales and marketing organization that adopts the platform."

#contactcenterworld

Terms of the deal were not disclosed.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About ZoomInfo:
Company LogoBuilt over 20 years ago, ZoomInfo Powered by DiscoverOrg has become the go-to-market standard for over 13,500 companies worldwide. Designed to be the single source of truth, the ZoomInfo platform offers best-in-class technology paired with unrivaled data coverage, accuracy, and depth of contacts, companies, and opportunities essential to empower sales, marketing and recruiting professionals to hit their numbers.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, November 13, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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