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News : Zoot Enterprises Partners with Relay Network to Offer Real-Time Customer Engagement Solutions

#contactcenterworld, @relayit

Bozeman, MT and Radnor, PA, USA, Oct, 2017 -- Zoot Enterprises and Relay Network have announced that they have formalized an agreement to provide Zoot clients access to Relay's mobile communication platform for secure, immediate customer engagement. With the rise of mobile and online financial portals, clients rely on Zoot to identify new ways to support and engage with individuals to drive new account growth and improve customer experience.

The partnership will bring a secure, Telephone Consumer Protection Act (TCPA)-compliant, and instant communication solution to institutions that rely on Zoot for their platform needs across a wide variety of industries including financial services, merchant services, telecom, insurance, and healthcare.



"We're excited to partner with Relay Network to provide our clients the ability to communicate on a one-to-one level with engaged, committed consumers," said Travis Tuss, Senior VP of Sales and Marketing at Zoot. "This partnership enables us to offer a secure, instant method of communication that consumers readily adopt," Tuss added.

"We are witnessing the fastest technology revolution in history. Mobile has fundamentally changed the way we interact with the people and businesses that matter most to us," explained Matt Gillin, co-founder and CEO of Relay Network. "Relay is designed specifically to give businesses the power to create the easiest, most convenient customer interactions by enabling secure and effective communication over mobile channels, where consumers are spending the majority of their time," Gillin said.

"Mobile engagement is the new norm and this partnership with Zoot will allow clients to easily integrate a valuable tool for connecting with customers at key moments in the customer journey," Gillin added.

#contactcenterworld, @relayit

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Zoot Enterprises:
Company LogoFor over 25 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Its customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions to specific business objectives. A leader in the fintech industry, Zoot's cloud based secure processing environment delivers millisecond real-time decisions accessing hundreds of cutting edge data sources to help reduce risk and increase conversions.
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Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Friday, October 20, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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