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News : ZRG International Deploys Dialogic PowerMedia HMP
MILPITAS, Calif., Dec 11, 2013 -- Dialogic Inc., the Network Fuel(R) company, announces that ZRG International has deployed Dialogic's PowerMedia HMP software media server to offer flexibility in contact center and computer telephony integration to its customers throughout Pakistan, Bangladesh, Africa and the Gulf region.
The Federation of Pakistan Chambers of Commerce & Industry (FPCCI) recently awarded ZRG a gold medal for Information Technology, Customer and Relationship Management Solutions. At the heart of that achievement is ZRG's unified customer contact center and CTI solutions, powered by Dialogic's media server. PowerMedia HMP unlocks multimedia communications for developers and carriers, and empowers service providers to move away from the central office and closer to the data center. For ZRG, that means unifying TDM, IP, voice and fax interfaces, APIs and system libraries while delivering SS7 interconnectivity.
"The market demands the most flexible CTI and contact center technology with customized end-user business applications, and Dialogic makes sure ZRG can deliver it," said Arif Butt, executive director of ZRG International. "Dialogic worked closely with the ZRG team during our development, deployment and post-implementation stages to make sure PowerMedia HMP established the foundation for successful client projects. Because our customers have responded so enthusiastically to the boost in their application delivery capabilities, we see Dialogic as a real hero to our business."
Andrew Goldberg, senior vice president of marketing and strategy at Dialogic, said, "There is a sea change coming in communications practices around the world, and thanks to Dialogic's PowerMedia HMP media server providers are ready to realize the wealth of opportunities that come with media-rich communications. ZRG is setting the bar in its region when it comes to what developers can create for their customers and what end users can expect from communications sessions."
Posted by Veronica Silva Cusi, news correspondent
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Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
About ZRG International:
ZRG International, is a provider of unified customer contact center and CTI solutions.
Published: Thursday, December 12, 2013