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News : Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

#contactcenterworld, @Zendesk, @ZuperInc

Chennai, India and Seattle, WA, USA, July 20, 2020 -- Zuper, a platform for intelligent workforce management, announced its integration with Zendesk Inc. (NYSE: ZEN). This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. 

As a Zendesk Technology Alliances Partner, the Zuper Workforce Management Solution is now available in the Zendesk marketplace. Zuper integration with Zendesk empowers the customer support agent to directly schedule, dispatch and allocate the ticket to a mobile workforce to improve productivity, efficiency and offer the best experience to the customers.

"Zuper for Zendesk is a great solution for organizations looking to seamlessly connect their customer support and field service teams," said Jerome Agnola, Director of Technology Alliances at Zendesk. "Zuper's simple and scalable remote workforce management platform helps automate many complex tasks such as creating a service dispatch directly from a Zendesk ticket, or publishing status of a work order into Zendesk."

"Service businesses are working diligently to keep pace with customer expectations that have changed dramatically during the COVID pandemic. One of the most critical challenges is to ensure that support and service teams are tightly aligned. This integration enables organizations to leverage Zuper and Zendesk in a customized fashion that is optimal for business success," said Anand Subbaraj, CEO of Zuper Inc. "Our partnership with Zendesk is an important milestone to empower global organizations to provide the best customer experience."

#contactcenterworld, @Zendesk, @ZuperInc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, July 22, 2020

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2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

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