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Industry Research : 32 Percent of IT Teams First Learn About Application Performance Issues From Users
ManageEngine, the real-time IT management company, announced the results of the ManageEngine Application Performance Monitoring Survey 2015. Among the findings of the survey are that 32 percent of businesses become aware of most of their application performance issues from their end users, and 28 percent find most of their performance issues by running ad hoc scripts. More than half of those surveyed felt that the current set of APM tools provide end-user satisfaction, but there is still room for improvement.
ManageEngine conducted its survey to gain deeper insight into the user trends shaping the application performance monitoring (APM) market. The company polled ManageEngine users as well as IT admins using alternative solutions.
"APM tools can help IT admins do a better job by proactive detection of problems and associated root causes," said Sridhar Iyengar, vice president of product management at ManageEngine. "There is an opportunity for IT operations to upgrade their monitoring capabilities with tools that can provide actionable performance insights across all tiers of the IT infrastructure."
Implications for APM
The most striking finding from the ManageEngine survey is that nearly one out of every three businesses has end users — not APM software — providing the initial alerts that inform IT teams about application performance problems. Given the relative maturity of the APM market, that number suggests quite a few IT teams still face basic APM challenges, including:
- No monitoring solution in place – IT teams still do not have a monitoring solution in place or do not have a monitoring solution that is equipped to detect certain types of performance issues.
- Monitoring solution is improperly configured – IT admins have not efficiently configured their monitoring. Others don’t follow APM best practices, e.g., setting threshold values that allow some performance variation and only trigger notifications when performance is unacceptable.
- Not all applications are monitored – Businesses still do not use monitoring solutions to monitor their entire application set. Often, only those applications deemed critical by the IT team get monitored.
- Not all APM problems are anticipated – IT teams test their applications during the QA stage and set up monitoring, but an unforeseen problem arises later when the application is in production, being used by real users.
APM Survey Highlights
Highlights among the IT professionals surveyed in North America and Europe included:
- 32 percent learn about application performance issues from end users.
- 28 percent use ad hoc scripts to detect issues in over 50 percent of their applications.
- 59 percent trust monitoring tools to identify most performance deviations.
The ManageEngine survey reveals that while application performance monitoring solutions have delivered end-user satisfaction, IT administrators still feel that there could be improvement, namely providing faster and easier answers to their troubleshooting and performance questions.
Other key findings of the ManageEngine Application Performance Monitoring Survey 2015 include:
- Resolution of application downtime and performance issues is time consuming – Many enterprises (81 percent) take up to four hours to resolve incidents of application outages. Sixty percent of respondents reported they take up to four hours to repair application performance issues such as slow page loading.
- Private cloud is still the preferred choice for hosting business-critical applications – Fifty percent of respondents said they have the bulk of their business apps on the private cloud.
- Public and hybrid cloud adoption is on the rise – The public cloud provides convenience and unmatched scalability. Twenty percent of respondents said they have over 50 percent of their applications deployed on the public cloud. Twenty percent of respondents said they have close to half of their deployments on a hybrid cloud and are considering increasing their hybrid cloud footprint.
- Mobile access is on the rise – Seventy percent of businesses indicated that most of their end users access enterprise applications through a Web interface, although access through mobile devices is on the rise.
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Published: Monday, November 23, 2015