Industry Research : 66% of the Population Suffer From Nomophobia
Berkshire (UK), 16th February 2012 -- First identified in 2008, it would appear nomophobia – the fear of being out of mobile phone contact, is sharply increasing in the UK. A recent survey of 1,000 people in employment, conducted using OnePoll, discovered two thirds of respondents fear losing or being without their mobile phone. The study, sponsored by SecurEnvoy – the provider of tokenlessâ two-factor authentication, reveals that 41% of people interviewed, in an effort to stay connected, have two phones or more. When asked if they’d be upset if a partner looked at the messages and texts on their phone almost half said that they would.
Digging a little deeper, more women worry about losing their phones than men - 70% of the women surveyed compared to 61% of the men, yet it is men that are more likely to have two phones - scoring 47% and 36% respectively, perhaps in an effort to stay connected. When split by age it is the younger age group (18 – 24) that are more nomophobic at 77%, with the 25 – 34 age group second at 68%. Perhaps a little more surprisingly is that third most nomophobic are the 55 and overs!
2018 Top Ranking Performers Present:
"The first study into nomophobia, conducted four years ago, revealed that 53% of people suffered from the condition and our study reveals this has now risen to 66% in the UK and shows no sign of abating. A reversal on the 2008 findings is that, back then, it was men that were more afflicted yet today it’s women. I’d be inclined to draw the conclusion that, perhaps because more men have two phones, they’re less likely to misplace both and therefore be left phone-less," said Andy Kemshall SecurEnvoy CTO and co founder. "There is another study into mobile phone use that found people check their phones, on average, 34 times a day so it wouldn’t take long for you to realise if you’d misplaced your device."
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAO
FIND OUT MORE!
Another interesting revelation from this study is that, with 49% of people getting upset if their messages and texts were viewed by a partner, they’re still lax at securing these devices. Forty-six percent do not use any protection at all; 41% use a four pin access code; and just 10% encrypt their device. A security conscious 3% use two factor authentication. Andy suggests, "With 58% of the respondents using at least one device for business use, this lack of security is a worrying trend that needs addressing."
"What this study does highlight though," concludes Kemshall "is the extent that people now rely on their mobile phones. At SecurEnvoy we have certainly seen a huge spike in demand from local government and the private sector looking to turn their staff’s phones into security devices, where they can use SMS tokenless(R)two factor authentication to access data securely and easily whilst on the move."
2018 Top Ranking Performers Present:
Today's Tip of the Day - Escalation Procedures
More Editorial From SecurEnvoy
Published: Monday, February 13, 2012
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...