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Industry Research : 91% of Critical Endpoint Security Events Leverage PowerShell to Cloak Detection When Targeting Midsized Businesses

#contactcenterworld, @eSentire, @mrb_pr

Opportunistic threat actors are leveraging trusted tools, like PowerShell, to retrieve and execute malicious code from remote sources. According to a new cyber threat report from eSentire, Inc., a pure-play Managed Detection and Response (MDR) provider, 91% of endpoint incidents detected in Q1 2018 involved known, legitimate binaries, such as PowerShell or mshta.exe. These processes are used by opportunistic and targeted threats alike, allowing them to circumvent basic controls to deliver and install malware.

"eSentire Threat Intelligence data shows heavy use of legitimate Microsoft binaries, such as PowerShell and mshta.exe, popular tools for downloading and executing malicious code in the initial stages of a malware infection," said Eldon Sprickerhoff, founder and chief security strategist, eSentire. "PowerShell can also be leveraged by adversaries to reduce their on-disk footprint and evade detective controls by operating in memory and obfuscating command-line parameters."

In late January 2018, an eSentire advanced threat analytics operation (powered by machine learning and coined "Blue Steel"), detected an adversary leveraging an unknown exploit in Kaseya’s Virtual System Administrator (VSA) product to deploy crypto miners across the infrastructure of a small number of eSentire customers. The attack broadly targeted the trusted system of MSPs and cloud platforms through Kaseya VSA endpoint agents for initial access to deliver malicious scripts. eSentire discovered the threat and notified Kaseya of the intrusions, resulting in multiple security fixes.

539% Increase in Consumer-Grade Router Attacks

The report also indicates a dramatic increase in attacks targeting popular consumer-grade routers, like Netgear and Linksys (both of whom own a significant share of the consumer network device market, at 51% and 26% respectively*), – eSentire saw a 539% increase from Q4 2017 to Q1 2018.

Trending in router exploitations was first observed in late 2017 when the Reaper Botnet gained media attention. Additionally, intrusion attempts across industries grew 36%, mostly due to DNS manipulation in consumer-grade routers. These manipulations allow attackers to redirect victims to malicious infrastructure to achieve a variety of results, including malware and phishing landing pages. Other exploits focused on consumer-grade routers.

"The increase in attacks against consumer network devices can be attributed to the perceived value in recruiting devices for attacks against businesses, as opposed to leveraging them as potential network entry-points," said Sprickerhoff.

Additional Report Findings:

  • Phishing rose 39% across industries, with DocuSign, Office 365, and OneDrive as the most popular lures. Office 365 showed the highest success rate and popularity, growing 5x over 2017 despite DocuSign being the most popular lure used.

  • Education, retail, biotechnology, construction, and non-profit organizations saw the greatest rise in exploit attempts due to a high degree of consumer-grade router exploit attempts, brute forcing, and web server exploit attempts.

  • Most brute force attacks originated from infrastructure based in China, followed by the United States, Germany, and Russia.

  • Malicious code (+35%) and phishing (+39%) saw increases in the first quarter of 2018 with malicious code incidents continuing to favor email as a delivery vector.

"While industry sentiment is focused on the ever-changing threat landscape, the data suggests that it’s the cybercriminal landscape that’s shifting. As we continue to see successful efforts in disrupting malicious infrastructure and comprehensive threat blocking, cybercriminals are forced to diversify their hacking methods. They’re pivoting to use new methods for sustaining infrastructure," said Sprickerhoff. "Technology is changing rapidly, and as it does, attackers are shifting their techniques to match. The increase in router-based attacks is a prime example."

Methodology

The eSentire Threat Intelligence team used data gathered from 1,500+ proprietary network and host-based detection sensors distributed globally across multiple industries. Raw data was normalized and aggregated using automated machine-based processing methods. Processed data was reviewed by a visual data analyst applying quantitative analysis methods. Quantitative intelligence analysis results were further processed by a qualitative intelligence analyst resulting in a written analytical product.

eSentire’s 2018 Q1 Threat Report provides a quarterly snapshot, analyzing all cyber threat events investigated by the eSentire Security Operations Center (SOC), while addressing three key areas: threat types, threat volume, and attack types. Each topic is divided into multiple sections, including visual data analysis, written analytical analysis, practical recommendations, and key assumptions. The report concludes with takeaways and recommended actions that organizations can take to protect their business networks from compromise, including protecting against vulnerability exploit and router compromise, revisiting organizational awareness training programs to protect against phishing, and protecting against opportunistic threat like PowerShell-based attacks.

#contactcenterworld, @eSentire, @mrb_pr


About eSentire, Inc.:
Company LogoeSentire® keeps mid-size organizations safe from constantly evolving cyber attacks that traditional security defenses simply can’t detect. eSentire combines people, process and technology to deliver an unmatched, premium level service that detects, remediates and communicates sophisticated cyber threats in real-time, 24/7.
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About MRB PR:
Company LogoMRB PR is a public relations company.
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Today's Tip of the Day - What Type Of Relationship Do You Want?

Read today's tip or listen to it on podcast.

Published: Thursday, June 28, 2018

Printer Friendly Version Printer friendly version

2024 Buyers Guide Cloud Contact Center Solutions

Page: 1234
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Premium Listing
iNextrix Technologies

iCallify
iCallify: intelligent call center software is one of the most popular products offered by iNextrix. iCallify is developed using cutting edge technologies as well as the predictive sphere of artificial intelligence. This call center software has some intelligent features along with the standard features available in other call center solutions. Thus, it is truly an intelligent call center software solution.
This intelligent call center software is built to benefit all businesses, no matter what industry vertical they belong to. This call center software has features to empower different campaigns in different call centers and businesses.


3.) 
Accordia Solution

Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.

Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
(read more)

4.) 
Adversus Dialer

Adverus Dialer
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.

5.) 
Alcor Consulting, Inc.

HoduCC/VoipCor
Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.

6.) 
Allstream

Contact Center
Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.

Contact Center’s enhanced call routing and workforce management tools can help increase employee productivity. And with the advanced reporting and forecasting tools, you’ll be able to properly staff your contact center and enhance your customer experience.

It has everything you need to deliver superior customer and employee experience.

7.) 
Alvaria

Alvaria Cloud
Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

8.) 
Alvaria

Noble Contact Center
Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments.

9.) 
Amtelco

Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.

10.) 
Arise Virtual Solutions

The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.

11.) 
Astute Solutions

Astute Agent
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.

Astute Agent balances agent efficiency with customer experience. Here’s how:

- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.

- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.

- Time-saving case feat...
(read more)

12.) 
Brook Trout Solutions

CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business.
We represent the leaders for CCaaS, CPaaS, SD-WAN, SASE, SIP. We identify the best fit for our customers and help them manage the lifecycle of the customer engagement. We also have an excellent solution for mobile marketing and can raise call acceptance by more than 50% with a Next Generation caller ID for mobile phones.
We solve problems and give our customers time back to run their business. Give us a call we have world class expertise and resources that can help you build an exceptional customer experience.

13.) 
Callnfax

Voice & Video Services at the Speed of Business
CallnFax offers global virtual telephone numbers with Flat-Rate pricing, A-Z termination service with full CNAM support, and full-featured video meeting solutions. CallnFax has been delivering reliable solutions since 2009, accompanied with personalized customer support, designed for Call Centers, Contact Centers, and Global Enterprise.

14.) 
CallShaper

CallShaper
Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency
For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.

Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency.

With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!

15.) 
Cloud Call Center Search

From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.

16.) 
ContactCenter4ALL

CC4Teams
Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution.

For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams.
The intuitive CC4...
(read more)

17.) 
Contaque

Contaque VERVE
Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions!

18.) 
Content Guru

𝘀𝘁𝗼𝗿𝗺®
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® platform.

Europe’s largest Customer Engagement and Experience platform, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

19.) 
Convoso

Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including:

*Caller ID reputation
*Call flagging/blocking
*Low contact rates
*Limited insight into list performance
*Time wasted resetting lead lists
*Dropped calls
*Poor answering machine detection

Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.

20.) 
CSX Cloud

CSX Cloud
CSX Cloud provides a full omnichannel cloud-based turn-key customer communications solution as a service based on a monthly subscription with no long term commitments. Our easy to use solution and top-notch customer service makes it an easy choice to get started today.
 
Page: 1234

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