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Industry Research : 92% of Higher Education Leaders Say Microcredentials Support Institutional Competitiveness 

#contactcenterworld

92% of Higher Education Leaders Say Microcredentials Support Institutional Competitiveness

New study from Modern Campus and UPCEA highlights the opportunity for colleges and universities to improve enrollments and student workforce readiness

Higher education leaders across North America are highlighting the value of alternative and microcredentials to support competitiveness and enrollment growth, according to a survey conducted by the University Professional and Continuing Education Association (UPCEA) and The EvoLLLution, an online publication founded by higher education student engagement leader Modern Campus.

The report, "Shifting Paradigms: Understanding Institutional Perspectives on Microcredentialing," highlights the perspectives of a wide range of college and university leaders on the opportunities and challenges associated with scaling and launching alternative credentialing initiatives.

The Power of Microcredentials

Continuing, professional and workforce education have always used microcredentials and other alternative credentials to recognize student learning and ability. These credentials—which can sometimes count for credit but take less time to complete than a degree—allow students to upskill or reskill quickly.

As a result, these offerings help higher education institutions stay relevant both to employers and students. From the labor market perspective, earning alternative credentials helps students qualify for high paying middle-skill jobs at the entry level, and can also help them upskill to earn promotions and advance in their careers. And adults see the benefits. According to Strada data, 68% of adults considering enrolling in higher education programming said they prefer alternative, non-degree programs.

For higher education institutions—which experienced a decrease in undergraduate enrollments of 4.9% overall in Spring 2021 while enrollments in private, non-institutional bootcamps rose 30% in the same period—these offerings can help colleges and universities compete. 92% of survey respondents said alternative credentials help them compete with emerging entities like bootcamps, with nearly 4 out of 10 respondents saying these offerings are very or extremely effective.

 

Additional key findings:

  • 88% of higher education leaders saynew credential initiatives are aligned with their institution’s strategic plan, with half of respondents indicating these initiatives are totally or very aligned with their strategic plan

  • 79% of higher education leaders say labor and occupational data are extremely or very important to informing development of new credential initiatives

  • 71% of higher education leaders say alternative credentials will help them achieve institutional revenue and enrollment goals

  • 58% of higher education leaders say microcredentialsallow them to more effectively highlight students’ discrete competencies and skills

  • 54% of higher education leaders say their institutions have embraced new credentialing initiatives

"Microcredentials and other alternative credentials are a key to competitiveness for higher education institutions in this fast-changing environment," said Amrit Ahluwalia, Editor-in-Chief of The EvoLLLution and Director of Strategic Insights at Modern Campus. "These programs have to be high quality because it’s what students and employers demand, but they generally don’t have to go through incredibly long accreditation processes. This means they can be launched and offered to the students who need them more quickly."

Microcredentials position higher education institutions to overcome one of the greatest critiques leveled at them, which is a lack of connectivity between programming and the needs of learners and the labor market.

"This report provides us a first real look at how higher education leaders across the industry are adopting and leveraging alternative credentialing models," said Jim Fong, Chief Research Officer and Director of the Center for Research and Strategy at UPCEA. "The new economy demands highly-skilled individuals who do not necessarily need degrees to enter or advance in their field. Microcredentials and other alternative credential options provide them the opportunity to achieve their goals, and as an industry we need to find ways to meet the needs of employers and adults—and especially of Millennial and Generation Z students."

#contactcenterworld

 

 

Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, August 25, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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