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Industry Research : Aspect Positioned in the Leaders Quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide
Aspect, a provider of customer contact and Microsoft platform solutions, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide. (1)
In this annual report, Gartner analyzes vendors in the market based on two key criteria -- the ability to execute and completeness of vision. According to Gartner, leaders are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.
"We believe being named a leader in the Gartner Magic Quadrant affirms Aspect’s unified approach to customer contact solutions and is testament to our long-standing commitment to help customers increase productivity, reduce costs and achieve better business results across their contact centers and enterprises," said Jim Foy, president and CEO, Aspect. "Aspect continues to innovate as we deliver on our visionary roadmap. The Aspect(R) Unified IP(R) and Aspect Workforce Optimization platforms enable our customers to fundamentally improve the customer experience and differentiate their services while maximizing the benefits of unified communications and collaboration across many layers of customer contact."
The Aspect portfolio of contact center solutions also includes Aspect(R) Contact™ 2011, an appliance solution tailored to meet essential customer contact capabilities for small- to mid-sized contact centers and help desk operations with fewer than 100 seats. Designed to use Microsoft Lync as its media server, the solution enables organizations to achieve greater productivity and return on investment from their Lync deployments.
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Published: Friday, July 8, 2011