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Industry Research : Aspect Positioned in the Leaders Quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide

Aspect, a provider of customer contact and Microsoft platform solutions, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2011 Magic Quadrant for Contact Center Infrastructure Worldwide. (1)

In this annual report, Gartner analyzes vendors in the market based on two key criteria -- the ability to execute and completeness of vision. According to Gartner, leaders are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.

 

"We believe being named a leader in the Gartner Magic Quadrant affirms Aspect’s unified approach to customer contact solutions and is testament to our long-standing commitment to help customers increase productivity, reduce costs and achieve better business results across their contact centers and enterprises," said Jim Foy, president and CEO, Aspect. "Aspect continues to innovate as we deliver on our visionary roadmap. The Aspect(R) Unified IP(R) and Aspect Workforce Optimization platforms enable our customers to fundamentally improve the customer experience and differentiate their services while maximizing the benefits of unified communications and collaboration across many layers of customer contact."

2018 Top Ranking Performers Present:

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BERLIN - ORLANDO - MACAO

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The Aspect portfolio of contact center solutions also includes Aspect(R) Contact™ 2011, an appliance solution tailored to meet essential customer contact capabilities for small- to mid-sized contact centers and help desk operations with fewer than 100 seats. Designed to use Microsoft Lync as its media server, the solution enables organizations to achieve greater productivity and return on investment from their Lync deployments.

 

 

Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Related Editorial

  • Survey Shows Self-Service, AI, Redefining How Consumers View Customer Service
  • Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
  • New Aspect Software Research Shows Consumers Would Rather Use Messaging
  • Consumers in South East Most Likely to Slam Phone Down
  • Financial Services Providers Worst for Customer Service
  • Water Companies Respond to Ofwat Initiative

More Editorial From Aspect Software

  • UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution
  • Aspect Software Announces GEM Award for Customer Service Agent Excellence
  • Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System
  • Aspect Software Appoints Krishna Arani Senior Vice President, Asia Pacific Sales
  • Aspect Software Announces New Patient Engagement Solution
  • Aspect Software Appoints Paul Nai as Country Manager in Malaysia

Published: Friday, July 8, 2011

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